Software Engineer, Enterprise Support

Whatnot; Santa Monica (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Health insurance

Remote work options

Home office setup allowance

Wellness and childcare stipends

401(k) with employer match

Dogfooding program

Parental leave

Job summary

Whatnot is seeking a software engineer for the Enterprise team, working at the intersection of engineering and customer success to design, implement, and support bespoke integrations on Whatnot's APIs and infrastructure.

You will write code, build internal tooling, automate workflows, and identify product gaps to scale enterprise onboarding and ongoing success while collaborating with engineering, product, and account-management teams.

Qualifications

• 3+ years of software engineering experience.
• Ability to work with customers directly and translate needs into technical requirements.
• Comfort running technical conversations with external teams and balancing fixes vs platform improvements.
• Ability to work across multiple workstreams in a fast-paced environment.
• Experience understanding complex customer success workflows and building tooling to support bespoke systems.
• Strong background in APIs, distributed systems, and data synchronization.

Responsibilities

• Architect and implement bespoke integrations with Whatnot's APIs.
• Serve as the technical bridge between customers and internal teams.
• Build durable tooling, workflows, and support infrastructure to scale onboarding and ongoing success.
• Develop scalable integration solutions and internal operational tooling; assist with post-sale technical challenges.

Skills

APIs

Distributed systems

Customer-facing

Code collaboration

Automation

Education

Bachelor's Degree in CS or related field

Tools

Shopify integrations

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

Enterprise Engineering supports the needs of our largest and most complex sellers. As sellers grow their businesses on Whatnot, their needs evolve—and this team builds the systems and tooling to support them at scale.

Enterprise is looking for their next software engineer who will operate at the intersection of engineering and customer success—working directly with enterprise sellers and their technical teams to design, implement, and support custom integrations on top of Whatnot's APIs and infrastructure. Unlike a traditional software engineering role, you'll have a direct line to the customers using what you build. You'll spend your time writing code, building internal tooling, automating repetitive support workflows, developing integrations, and identifying product gaps that can be solved once instead of manually worked around hundreds of times.

This role is ideal for a software engineer who wants to transition into a more customer-facing role, partnering directly with enterprise sellers and their engineering teams to help them successfully adopt live commerce. You'll build integrations, tooling, and scalable technical solutions that make onboarding and operating on Whatnot seamless, while helping shape how we support the next generation of enterprise sellers as our platform continues to grow.

The role entails:

• Partnering directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot's APIs and platform capabilities.
• Acting as the technical bridge between customers and internal teams-translating seller needs into scalable solutions while collaborating closely with engineering, product, and account management stakeholders.
• Building durable tooling, workflows, and support infrastructure that help scale enterprise onboarding, integration support, and long-term customer success, including hands-on coding focused on developing scalable integration solutions and internal operational tooling.
• Solving complex post-sale technical challenges while helping define how Whatnot supports enterprise commerce moving forward.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, San Francisco, New York or Seattle hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next engineer on Enterprise, you should have 3+ years of software engineering experience, plus:

• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• Ability to work with customers directly, both satiating customer expectations as well and ensuring internal company strategic standards and goals are met.
• Comfort talking to customers directly. You can run a technical conversation with an external engineering team, ask the questions that surface the real requirement, and say no when the right answer is a platform fix rather than a one-off.
• Ability to flexibly work across multiple workstreams, thriving in a fast-paced environment.
• Ability to understand complex customer success workflows and envision and build tooling to better support our bespoke system.
• Strong grounding in APIs, distributed systems, and data synchronization — you've debugged something gnarly across a system boundary you didn't control.
• A track record of automating away work rather than absorbing it. You get uncomfortable doing the same manual fix twice.
• Ability to take ownership of an ambiguous area, define it, and drive impact — this role has no playbook yet.
• Experience with e-commerce or operational systems (Shopify, ChannelAdvisor, Magento, NetSuite, ShipStation, WMS/ERP platforms) is a plus.

Benefits

• FlexibleTimeoffPolicyandCompany-wideHolidays(includingaspringandwinterbreak)
• HealthInsuranceoptionsincludingMedical,Dental,Vision
• WorkFromHomeSupport
  • Homeofficesetupallowance
  • Monthlyallowanceforcellphoneandinternet
• Carebenefits
  • Monthlyallowanceforwellness
  • AnnualallowancetowardsChildcare
  • Lifetimebenefitforfamilyplanning,suchasadoptionorfertilityexpenses
• Retirement;401kofferingforTraditionalandRothaccountsintheUS(employermatchupto4%ofbasesalary)andPensionplansinternationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• ParentalLeave
  • 16weeksofpaidparentalleave+onemonthgradualreturntowork*companyleaveallowancesrunconcurrentlywithcountryleaverequirementswhichtakeprecedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.