Software Engineer, Enterprise Support

Whatnot; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Health insurance

Work from home

Cellphone and internet allowance

Childcare allowances

401k / Pension plans

Parental leave

Job summary

Whatnot is seeking an Enterprise Software Engineer to design and implement bespoke integrations for enterprise sellers, using Whatnot's APIs and platform capabilities. You will bridge customers with internal teams, building scalable tooling and onboarding workflows while addressing post-sale challenges.

Expect a role that blends coding with customer interaction, enabling Whatnot's growth in live commerce. Join a team that values fast iteration and deep product understanding across seller needs.

Qualifications

• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• Ability to work with customers directly and align expectations with internal standards.
• Comfort discussing with customers and surfacing real requirements.
• Ability to work across multiple workstreams in a fast-paced environment.
• Understand complex customer success workflows and build supportive tooling.
• Strong grounding in APIs, distributed systems, and data synchronization.
• Proven track record of automating repetitive work.
• Ability to own ambiguous areas and drive impact.
• Experience with e-commerce or operational systems is a plus.

Responsibilities

• Architect and implement bespoke integrations leveraging Whatnot's APIs and platform capabilities.
• Translate seller needs into scalable solutions while collaborating with engineering, product, and account management.
• Build durable tooling, workflows, and internal operational tooling for onboarding and support.
• Solve complex post-sale technical challenges and define future support approaches.

Skills

APIs

Distributed systems

Data synchronization

Customer communication

Cross-functional collaboration

Automation

Ownership

E-commerce integrations

Education

Bachelor's Degree in Computer Science or related field

Tools

Shopify

ChannelAdvisor

Magento

NetSuite

ShipStation

WMS/ERP platforms

Job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

Enterprise Engineering supports the needs of our largest and most complex sellers. As sellers grow their businesses on Whatnot, their needs evolve—and this team builds the systems and tooling to support them at scale.

Enterprise is looking for their next software engineer who will operate at the intersection of engineering and customer success—working directly with enterprise sellers and their technical teams to design, implement, and support custom integrations on top of Whatnot's APIs and infrastructure. Unlike a traditional software engineering role, you'll have a direct line to the customers using what you build. You'll spend your time writing code, building internal tooling, automating repetitive support workflows, developing integrations, and identifying product gaps that can be solved once instead of manually worked around hundreds of times.

This role is ideal for a software engineer who wants to transition into a more customer-facing role, partnering directly with enterprise sellers and their engineering teams to help them successfully adopt live commerce. You'll build integrations, tooling, and scalable technical solutions that make onboarding and operating on Whatnot seamless, while helping shape how we support the next generation of enterprise sellers as our platform continues to grow.

The role entails:

• Partnering directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot's APIs and platform capabilities.
• Acting as the technical bridge between customers and internal teams-translating seller needs into scalable solutions while collaborating closely with engineering, product, and account management stakeholders.
• Building durable tooling, workflows, and support infrastructure that help scale enterprise onboarding, integration support, and long-term customer success, including hands-on coding focused on developing scalable integration solutions and internal operational tooling.
• Solving complex post-sale technical challenges while helping define how Whatnot supports enterprise commerce moving forward.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Los Angeles, San Francisco, New York or Seattle hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

As our next engineer on Enterprise, you should have 3+ years of software engineering experience, plus:

• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• Ability to work with customers directly, both satiating customer expectations as well and ensuring internal company strategic standards and goals are met.
• Comfort talking to customers directly. You can run a technical conversation with an external engineering team, ask the questions that surface the real requirement, and say no when the right answer is a platform fix rather than a one-off.
• Ability to flexibly work across multiple workstreams, thriving in a fast-paced environment.
• Ability to understand complex customer success workflows and envision and build tooling to better support our bespoke system.
• Strong grounding in APIs, distributed systems, and data synchronization — you've debugged something gnarly across a system boundary you didn't control.
• A track record of automating away work rather than absorbing it. You get uncomfortable doing the same manual fix twice.
• Ability to take ownership of an ambiguous area, define it, and drive impact — this role has no playbook yet.
• Experience with e-commerce or operational systems (Shopify, ChannelAdvisor, Magento, NetSuite, ShipStation, WMS/ERP platforms) is a plus.

Benefits

• FlexibleTimeoffPolicyandCompany-wideHolidays(includingaspringandwinterbreak)
• HealthInsuranceoptionsincludingMedical,Dental,Vision
• WorkFromHomeSupport
  • Homeofficesetupallowance
  • Monthlyallowanceforcellphoneandinternet
• Carebenefits
  • Monthlyallowanceforwellness
  • AnnualallowancetowardsChildcare
  • Lifetimebenefitforfamilyplanning,suchasadoptionorfertilityexpenses
• Retirement;401kofferingforTraditionalandRothaccountsintheUS(employermatchupto4%ofbasesalary)andPensionplansinternationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• ParentalLeave
  • 16weeksofpaidparentalleave+onemonthgradualreturntowork*companyleaveallowancesrunconcurrentlywithcountryleaverequirementswhichtakeprecedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.