Software Engineer CloudOps
F-Prime Capital
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Job summary
Icertis is seeking an experienced US Gov CloudOps professional to lead Availability, resiliency, and performance for the Icertis SaaS in the USGov Cloud. You will manage Identity & Access, provisioning, upgrades, and change management while enabling automation and internal apps for rapid delivery.
You will work across teams to implement Azure-based solutions, strengthen security, and drive continuous improvement in a fast-paced environment with a focus on AI-powered contract intelligence.
Qualifications
- Maintainable, secure, scalable code with edge-case handling.
- Strong written and verbal communication for complex topics.
- Hands-on automation using PowerShell, JavaScript, Linux Bash, Ansible, Terraform, JSON/YAML.
- Solid Azure cloud concepts and services across deployments.
- Proficient in C#, ASP.NET, IIS and debugging.
- Experience automating serverless and container tech (Azure Functions, AKS, Docker).
- Windows/Linux admin, networking, and IIS administration skills.
- Customer-focused and ownership-driven attitude.
- Automation and platform engineering for cloud-based systems.
- Ability to adapt in fast-changing environments and work with multiple teams.
- Familiarity with standards like HIPAA, PCI, ISO 27001, NIST, FedRAMP, CMMC.
- Interest in AI/GenAI and AI-driven contract intelligence.
- MS SQL programming, data tools, performance, stored procedures and queries.
- Familiar with MS Teams/SharePoint/ADO collaboration tools.
- Experience with Azure Portal/Azure DevOps/VS Code/Active Directory.
Responsibilities
- Automate workflows to improve productivity and efficiency.
- Support escalated tickets for internal customers and partners.
- Design, build, and support Internal Applications and DevOps pipelines.
- Work within waterfall or Scrum lifecycles and manage work items.
- Lead projects from inception to completion and drive them to finish.
- Participate in 24x7 on-call rotations to ensure availability and SLAs.
- Troubleshoot and debug C#/ASP.NET applications and PaaS failures.
- Maintain security of client environments and data.
- Collaborate with service teams and engineers to deliver outcomes.
- Keep up with trends, technologies, and tools in the industry.
- Deploy, configure, secure, and monitor Azure services using automation tools.
- Assist with audits and evidence collection.
- Develop documentation for systems, processes, and configurations.
Skills
Education
Tools
Job description
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Icertis is the only contract intelligence platform that companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
Responsibility for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis SaaS application & related services within the United States Azure Sovereign Cloud. USGov CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for Icertis and develops Automation and Internal Applications to assist the Team and our internal customers.
- Thorough knowledge in developing code that is maintainable, secure, scalable, robust, upgrade safe, and considers the “Edge Cases”
- Should have exceptional written and verbal communication skills, with the capability of taking complex, often technical, concepts and explaining them to those with little technical knowledge
- Thorough automation creation experience with proficiency in PowerShell, JavaScript, Linux/BashShell, Ansible, Terraform, and JSON/YAML
- Thorough knowledge of cloud concepts, mission critical cloud first infrastructures, applications, services, storage, compute, and networking components (preferably in Microsoft Azure)
- Solid C#, ASP.NET, IIS, and application debugging skills
- Working experience with automation of serverless and container technologies (Azure Function Apps, Kubernetes Service (AKS), and Docker)
- Strong Windows and Linux Systems, network and IIS administration skills
- Should have a customer-centric attitude and does not mind taking ownership of issues from others and driving them to completion
- Thorough experience with systems automation and platform engineering to create, manage, and monitor cloud-based systems and versioned application deployments
- Thorough experience working in rapidly changing environments and working independently with multiple teams to clarify, validate, execute software requirements
- Familiarity with compliance standards (HIPPA, PCI, PCI DSS, ISO 27001, NIST, FedRAMP, CMMC, IL3-5, etc.)
- Interest in Artificial Intelligence/Machine Learning, GenAI, and AI-driven solutions that power our contract intelligence platform
- General knowledge of Microsoft/Azure SQL Programing, data tools, always-on, performance, stored-procedures, schema, and queries
- Experience with collaboration tools:Microsoft Teams/SharePoint/ADO
- Working knowledge of Azure Portal/Azure DevOps/Visual Studio Code/Active
- Employ innovative thought and automation to improve workflow, efficiency, and productivity
- Perform a variety of complicated tasks and provide support for escalated trouble tickets, in support of our internal customers and partners
- Design, build, and support Internal Applications, DevOps pipelines, and create new ones, assist the entire USGov Team
- Work with waterfall & in a scrum or sprint lifecycle using a work item/ticketing queue to manage work
- Ability to take a project or task from inception to completion, understanding when to
- Support Production Environments as a part of a 24x7x365 on call rotation to ensure availability, resiliency, and performance meets our SLAs
- Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures
- Continuously maintain and/or improve the security of client environments and customer data
- Collaborate with customer service, professional service, project/program/product managers, and engineers to ensure critical and time-sensitive projects run smoothly to achieve business outcomes
- You are a passionate, continuous learner who keeps up with relevant, latest trends, technologies and tools in the industry
- Deploy, configure, secure, and monitor various Azure services using Ansible, Terraform, Azure DevOps pipelines, or Azure ARM Templates
- Performs other job-related duties as assigned, such as assist with evidence collection during audits
- Comprehensive knowledge of one or more of the following languages and patterns: C#, C++, ASP.NET, MVC, Java, JavaScript, Python, Web API, and Microsoft SQL
- Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration
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