Software Engineer - AI/ML Platform Operations - Hybrid

501 CSAA Insurance Services, Inc.; Arizona; Hybrid; USD 105,000 - 141,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first / Flexible Workplace

Job summary

CSAA Insurance Group (CSAA IG) is hiring a Software Engineer – AI/ML Platform Operations to lead the reliability, governance, and support of enterprise AI and data platforms. This hybrid role emphasizes platform operations, MLOps, automation, observability, and deployment support for AI workloads.

The position requires 4+ years in software/platform engineering, experience with AWS, Python/Java/JS/Node, CI/CD tools, and strong communication and leadership capabilities.

Qualifications

• 4+ years of progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related disciplines.
• Bachelor's degree in Computer Science, Engineering, IT, or equivalent.
• Experience supporting production cloud-based applications and services in AWS environments.
• Strong experience with software engineering and automation using Python, Java, JavaScript/TypeScript, or Node.js.
• Experience with CI/CD, build, integration, and deployment tools (e.g., Jenkins, Maven, GitHub Actions).
• Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
• Experience building and maintaining operational monitoring, observability, and alerting solutions.
• Strong troubleshooting and incident response skills.
• Excellent communication and leadership capabilities.

Responsibilities

• Lead operational excellence, reliability, and support of enterprise AI and data platforms.
• Ensure stability, scalability, observability, governance, and operational readiness of AI/ML solutions.
• Design automation, monitoring, dashboards, and runbooks to improve platform reliability.
• Enhance CI/CD pipelines, infrastructure-as-code, and model release processes.
• Serve as senior escalation point for complex production issues involving AI platforms and data integrations.

Skills

Communication

Leadership

Cloud operations

Education

Bachelor's degree in CS/Engineering or related field

Tools

Python

Java

JavaScript/TypeScript

Node.js

Jenkins

GitHub Actions

Job description

Software Engineer - AI/ML Platform Operations - Hybrid (Open)

Requisition Number: R8062

Location

Arizona - Home Teleworkers

Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Software Engineer - AI/ML Platform Operations - Hybrid. Selected candidate will be expected to work 1-2 days per month from our Phoenix office.

Your Role

We are seeking a Software Engineer – AI/ML Platform Operations to lead the operational excellence, reliability, and support of our enterprise AI and data platforms. This role is responsible for ensuring the stability, scalability, observability, governance, and operational readiness of AI/ML solutions that power critical business capabilities. This is not a traditional software application development role. While strong software engineering skills are essential, the primary focus is on AI platform operations, MLOps, automation, reliability engineering, deployment support, observability, governance, and continuous improvement of enterprise AI capabilities.

AI Platform Operations & Reliability

Provide technical leadership for AI/ML platforms including Palantir, AWS Bedrock, Amazon SageMaker, and related cloud-native technologies. Ensure platform reliability, scalability, performance, security, and operational readiness for production AI workloads. Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and Generative AI services. Establish operational standards, support models, service-level objectives (SLOs), and platform governance practices.

MLOps, Automation & Observability

Design and implement automation, monitoring, observability, and operational tooling to improve platform reliability and efficiency. Develop and maintain dashboards, health metrics, alerts, logging frameworks, and operational runbooks. Enhance CI/CD pipelines, deployment automation, infrastructure-as-code, and model release processes. Implement best practices for MLOps, model monitoring, model lifecycle management, and AI operational governance.

Incident Management & Problem Resolution

Serve as a senior escalation point for complex production issues involving AI platforms, machine learning workloads, cloud infrastructure, and data integrations. Lead root cause analysis efforts and drive corrective and preventive actions to improve platform stability. Solve performance, availability, deployment, and integration issues across AI and data ecosystems. Partner with engineering and business teams to rapidly restore service and minimize operational risk.

Technical Leadership & Collaboration

Provide mentorship, technical guidance, and operational expertise to engineers and platform teams. Influence platform strategy, architecture decisions, operational processes, and technology adoption. Collaborate with team members to align platform capabilities with business priorities and AI adoption goals. Communicate complex technical concepts effectively to both technical and non-technical audiences.

Continuous Improvement & Innovation

Remain current with advancements in AI/ML, Generative AI, cloud technologies, platform engineering, and reliability practices. Identify opportunities to improve operational efficiency, governance, security, and developer experience. Champion modern engineering practices including automation, observability, DevOps, Site Reliability Engineering (SRE), and AI Operations (AIOps).

Required Experience, Education and Skills

• 4+ years of progressive experience in software engineering, platform engineering, cloud operations, MLOps, DevOps, or related technical disciplines.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Experience supporting production cloud-based applications and services in AWS environments.
• Strong experience with software engineering and automation using languages such as Python, Java, JavaScript/TypeScript, or Node.js.
• Experience with CI/CD, build, integration, and deployment tools such as Jenkins, Maven, GitHub Actions, or equivalent.
• Experience with cloud-native services including compute, storage, networking, databases, and serverless architectures.
• Experience building and maintaining operational monitoring, observability, and alerting solutions.
• Strong troubleshooting, incident response, and root cause analysis skills.
• Excellent communication, collaboration, and technical leadership capabilities.

What would make us excited about you?

• Fulfills business needs, which may include investing extra time, helping other teams, etc
• Experience with AI/ML platforms such as Palantir Foundry, Amazon SageMaker, AWS Bedrock, Databricks, or similar ecosystems.
• Experience supporting Generative AI applications, LLM-based solutions, prompt orchestration frameworks, and Retrieval-Augmented Generation (RAG) architectures.
• Knowledge of MLOps practices including model deployment, monitoring, governance, experimentation, and lifecycle management.
• Experience with observability and monitoring platforms such as Datadog, Splunk, Grafana, Prometheus, CloudWatch, or OpenTelemetry.
• Familiarity with AI governance, responsible AI principles, model risk management, and operational controls.
• Relevant cloud, AI/ML, DevOps, or platform engineering certifications.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

CSAA Insurance Group is an equal opportunity employer. #LI-SB1 . The national average salary range for this position is $105,345.00-$117,050.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $105,345.00-$140,550.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay. This job posting will be unposted on Fri, 20 Nov 2026.

About CSAA Insurance Group CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve Our Enduring Purpose We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference. For more information on CSAA, please visit www.csaa-insurance.aaa.com Careers at CSAA Insurance Group A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact. We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future. For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/