Software Development Manager, AI & Personalization

Amazon.com Services LLC; Culver (OR); On-site; USD 180,000 - 280,000; Full time

Job summary

Amazon Music is seeking a senior engineering leader to drive architecture for high-scale services and AI-powered features. You will guide design decisions, collaborate with Applied Scientists, Product, and TPMs, and mentor engineers to excel in fast-moving AI environments.

Based in Culver City / Oregon area, the role emphasizes building production systems that blend GenAI, ML, and immersive media to enhance customer experiences.

Qualifications

• 7 years of direct experience working with engineering teams.
• 3 years of experience managing engineering teams.
• 3 years of experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
• 8 years of experience leading the definition and development of multi-tier web services.
• Knowledge of engineering practices and patterns across the full software, hardware, and networks development lifecycle, including coding standards, code reviews, source control, build processes, testing, certification, and live site operations.
• Experience partnering with product or program management teams.
• Experience communicating with users, technical teams, and senior leadership to gather requirements and explain software features, technical designs, and product strategy.
• Experience recruiting, hiring, mentoring, coaching, and managing software engineers to strengthen their effectiveness and technical growth.

Responsibilities

• Lead architectural decisions for services handling millions of requests under latency and cost constraints.
• Review code and design documentation for AI orchestration, LLM integration, and content generation pipelines.
• Work with Applied Scientists on model evaluation, prompt engineering, and quality metrics.
• Partner with Product and TPM on roadmap prioritization, launch sequencing, and measuring customer impact.
• Represent the team in technical reviews, operational readiness assessments, and strategic planning forums across the organization.
• Recruit, hire, and develop engineers who excel in fast-moving, ambiguous AI and ML environments.
• Guide engineers through mentorship, code reviews, and ownership of strategic projects.
• Help deliver production systems that combine GenAI, ML, and immersive media to create new customer experiences.

Skills

Team leadership

Architecting systems

AI/ML familiarity

Stakeholder communication

Mentoring engineers

Education

Bachelor's degree in Computer Science

Job description

Requirements

Must have:

• - We need 7 years of direct experience working with engineering teams.
• - We need 3 years of experience managing engineering teams.
• - We need 3 years of experience designing or architecting new and existing systems, including design patterns, reliability, and scaling.
• - We need 8 years of experience leading the definition and development of multi-tier web services.
• - We need knowledge of engineering practices and patterns across the full software, hardware, and networks development lifecycle, including coding standards, code reviews, source control, build processes, testing, certification, and live site operations.
• - We need experience partnering with product or program management teams.
• - We value experience communicating with users, technical teams, and senior leadership to gather requirements and explain software features, technical designs, and product strategy.
• - We value experience recruiting, hiring, mentoring, coaching, and managing software engineers to strengthen their effectiveness and technical growth.

Responsibilities:

• - We will lead architectural decisions for services that handle millions of requests under strict latency and cost constraints.
• - We will review code and design documentation for AI orchestration, LLM integration, and content generation pipelines.
• - We will work with Applied Scientists on model evaluation, prompt engineering, and quality metrics.
• - We will partner with Product and TPM on roadmap prioritization, launch sequencing, and measuring customer impact.
• - We will represent the team in technical reviews, operational readiness assessments, and strategic planning forums across the organization.
• - We will recruit, hire, and develop engineers who excel in fast-moving, ambiguous AI and ML environments.
• - We will guide engineers through mentorship, code reviews, and ownership of strategic projects.
• - We will help deliver production systems that combine GenAI, ML, and immersive media to create new customer experiences.

Company:

We are Amazon Music, an immersive audio entertainment service that brings fans, artists, and creators closer together through personalized playlists, podcasts, concert livestreams, artist merchandise, and innovative music experiences. Our Artificial Intelligence & Personalization organization is based in Culver City and focuses on transforming music discovery and engagement through AI, machine learning, visual technologies, and audio innovation. We offer opportunities to work on high-impact systems at scale, with strong collaboration across Applied Science, Product, TPM, Alexa, Catalog, and Search.

• Our package includes competitive compensation, sign-on payments, RSUs.
• comprehensive benefits such as health coverage, 401(k) matching, paid time off, parental leave, and support for workplace accommodations.