Software Development Engineer-Test, Amazon Customer Service

Amazon; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Amazon's Shipping & Delivery Support Tech team seeks a Software Development Engineer in Test (SDET) to architect test frameworks and drive quality in customer service operations. The role involves collaborating with multiple teams to enhance delivery systems ensuring top-quality service for millions of users. Candidates with a passion for testing and software development are encouraged to apply.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 2+ years of software development testing experience.
• 1+ years building test automation frameworks.
• Experience using Java, C++, or C#.

Responsibilities

• Develop comprehensive test plans and automation scripts.
• Collaborate with stakeholders to design quality-focused testing.
• Implement testing solutions and drive defect resolution.

Skills

Software Development Testing

Test Automation

Programming

Security Testing

AI/ML Testing

Job description

Software Development Engineer-Test, Amazon Customer Service

Job ID: 2985781 | Amazon.com Services LLC

The Shipping & Delivery Support (SDS) Tech team at Amazon is seeking a Software Development Engineer in Test (SDET) to drive end-to-end quality while architecting test frameworks for our delivery experience and customer service operations. In this role, you'll develop comprehensive test plans, collaborate with stakeholders to understand requirements, analyze test results, and drive defect resolution. Additionally, you'll design and implement scalable test automation frameworks, build robust testing infrastructure, and ensure the reliability of systems powered by AWS and AI technologies.

You'll drive technical quality across transporter and associate-facing channels—Web, Chat, and internal tools—developing frameworks that validate complex integrations between transportation systems and Customer Service. Your work will directly improve delivery support, reduce operational defects, and enhance the experience for millions of Amazon customers and associates worldwide.

If you're passionate about both quality assurance fundamentals and advanced software development, particularly in test architecture and solving complex technical challenges, this role offers a unique opportunity to make a global impact.

Key job responsibilities
- Develop comprehensive test plans, test cases, and automation scripts to thoroughly validate product functionality.
- Collaborate with software engineers, product managers, and other stakeholders to understand requirements and design quality-focused testing approaches.
- Analyze test results, identify defects, and drive them to resolution.
- Design and implement scalable test frameworks and testing infrastructure from scratch.
- Develop production-quality automation code using modern software development practices.
- Architect and build CI/CD pipeline integrations, enabling rapid yet safe deployments.
- Create reusable test libraries and utilities that improve team efficiency.
- Implement performance, load, and security testing solutions.
- Drive test-ability improvements in software architecture and design.
- Contribute to production code when needed, especially for test-ability improvements.
- Leverage genAI technologies to enhance test framework capabilities.

A day in the life
You'll work as a software engineer focused on quality, collaborating with development teams to design and implement robust test solutions. You'll write production-quality code, influence architecture decisions, and drive technical standards across the product lifecycle.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

About the team
SDS tech builds solutions that provide transporters with the best experience when faced with delivery challenges. We combine deep knowledge of Amazon's transportation systems with customer service infrastructure to ensure successful deliveries, prevent issues, and automate resolutions. We're a diverse, inclusive team that values innovation, ownership, and continuous learning.

BASIC QUALIFICATIONS

- 2+ years of non-internship professional software development testing experience
- 1+ years of test automation frameworks and tools building experience
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience in penetration testing and exploitability-focused vulnerability assessment
- Experience in platform-level security mitigations and hardening for Linux and Windows

PREFERRED QUALIFICATIONS

- Knowledge of overall system architecture, scalability, reliability, and performance in a database environment
- Experience with security in service-oriented architectures and web services
- Experience building test automation frameworks and tools
- Experience debugging, diagnosing, and troubleshooting complex, production software issues
- Familiarity with AI/ML testing approaches

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.