Software Development and Application Support Analyst II

City of Redwood City; Redwood City (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The City of Redwood City Information Technology Department seeks a collaborative Software Development & Application Support Analyst II to lead primary support for the Community Development Department’s permitting system and related workflows. The role may extend to other City systems as needed and reports to the GIS and Analytics Manager.

Ideal candidates will have strong analytical skills, experience supporting enterprise software, and the ability to translate business requirements into

Qualifications

• Must have at least three (3) years of application development and/or application support experience, including public sector experience.
• Bachelor's degree in MIS or related field.
• Knowledge of municipal operations and related computer applications is desirable.
• Experience with permitting, land management, development services, or enterprise systems is highly desirable.

Responsibilities

• Provide technical support to end-users of various on-premises and cloud-based applications within the City’s Community Development and Engineering Departments
• Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
• Assist with development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
• Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades.
• Perform data analysis, run SQL queries, create reports, and develop data visualization tools using Excel, Power BI, and Tableau
• Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

Skills

Data analysis

SQL

Reporting

Data visualization

Excel

Power BI

Tableau

Education

Bachelor's degree in Management Information Systems or related field

Tools

Excel

Power BI

Tableau

SQL

Job description

The City of Redwood City is seeking a collaborative and solutions-oriented team player to fill the position of Software Development & Application Support Analyst II in the Information Technology Department. The successful candidate will initially provide primary application support to the Community Development Department, with a focus on the City’s permitting system and related business processes. Responsibilities will include implementing, integrating, troubleshooting, maintaining and enhancing enterprise software systems and workflows. The position may also support applications and business systems used by other City departments based on organizational needs. The position will report to the GIS and Analytics Manager or designee.

Please review the detailed job description for the Software Development & Application Support Analyst II here, which includes more information on duties and essential knowledge, skills and abilities for this position.

Typical duties may include, but are not limited to the following:

• Provide technical support to end-users of various on-premises and cloud-based applications within the City’s Community Development and Engineering Departments
• Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
• Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements
• Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau

Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

THE IDEAL CANDIDATE

The ideal candidate is a highly analytical and collaborative professional with strong problem-solving skills and experience supporting enterprise software applications and business processes. The candidate will have experience troubleshooting applications, analyzing business requirements and workflows, coordinate with users and vendors, anda background conducting data analysis and creating data visualization tools; a solid understanding of business procedures of municipal government; will have the ability to synthesize, summarize, evaluate, and/or identify information; will use initiative and judgment to analyze relevant data; will be able to take direction and follow established policies and procedures; will be a team player who is able to work effectively with a variety of City staff; will be detail-oriented and will have strong written and oral communication skills.

Experience supporting permitting, land management, development services, or similar enterprise systems is highly desirable. Experience with Tableau or Power BI is a plus.

Minimum Qualifications:

Any combination equivalent to experience and training that would provide the required knowledge and abilities would be qualifying.

A typical way to obtain knowledge and abilities would be:

Experience & Education

Must have at least three (3) years of application development and/or application support experience, including a minimum of six (6) months of experience in the public sector.

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Management Information Systems or related field.

Knowledge of municipal operations and related computer applications including Finance, Payroll, and Human Resources systems, Permit Processing systems, Utility systems, Public Safety systems, and/or Geographic Information Systems (GIS) is desirable.