Innovative Software Dev & App Support Analyst II

CITY OF REDWOOD CITY; Redwood City (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

City of Redwood City seeks a collaborative Software Development and Application Support Analyst II to support enterprise applications, focusing first on the Community Development Department's permitting system. The role requires strong analytical and problem-solving skills and the ability to work with vendors and stakeholders.

The position reports to the GIS and Analytics Manager in the Information Technology Department and offers a path for growth in municipal tech and data analytics, with

Responsibilities

• Provide technical support to end-users of various on-premises and cloud-based applications within the City’s Community Development and Engineering Departments
• Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
• Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements
• Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau
• Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

Job description

City of Redwood City seeks a collaborative Software Development and Application Support Analyst II to support enterprise applications, focusing first on the Community Development Department's permitting system. The role requires strong analytical and problem-solving skills and the ability to work with vendors and stakeholders.

The position reports to the GIS and Analytics Manager in the Information Technology Department and offers a path for growth in municipal tech and data analytics, with