Software Development and Application Support Analyst II (20784815)

CITY OF REDWOOD CITY; Redwood City (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

City of Redwood City seeks a collaborative Software Development and Application Support Analyst II to support enterprise applications, focusing first on the Community Development Department's permitting system. The role requires strong analytical and problem-solving skills and the ability to work with vendors and stakeholders.

The position reports to the GIS and Analytics Manager in the Information Technology Department and offers a path for growth in municipal tech and data analytics, with

Responsibilities

• Provide technical support to end-users of various on-premises and cloud-based applications within the City’s Community Development and Engineering Departments
• Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
• Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements
• Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau
• Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

Job description

• Software Development and Application Support Analyst II

Software Development and Application Support Analyst II (20784815)

Category Information Technology

Region San Francisco/Peninsula

Job Type Full-Time

Close Date 11/2/2026 at 11:59pm or until 75 applicants

Redwood City is a Charter City operating under the council-manager form of government. The City Council consists ofseven membersand is the governing body elected directly by the residents of Redwood City. As the legislative branch of our local government, the Council makes final decisions on all major city matters and sets City-wide priorities and policies. The Council directs the City Manager to implement these priorities and policies. In 2020, the City Council moved to district-based elections which means City Councilmembers are elected by district instead of at-large voting, where all voters cast their ballots for all candidates in the jurisdiction. The city is a full service city with the departments of Community Development, Engineering & Transportation, Finance, Fire, Human Resources, Information Technology, Library, Parks, Recreation and Community Services, Police, and Public Works Services,along with the City Manager's Office, City Clerk's Office, and City Attorney's Office. Municipal services are delivered with the support of over 600 employees.

The City of Redwood City is a values-driven organization and a leader in the bay area. Redwood City’s Core Purpose is "Build a Great Community Together" and our employees play a vital and indispensable role in realizing this purpose. We’re looking for creative individuals dedicated to excellence, service and integrity. We offer a wide range of public service career opportunities with potential for growth and advancement. We also offer highly competitive salary and benefits, employee development opportunities, along with alternate work schedules and generous vacation and holidays. So if you’re passionate and bright, community-oriented, creative and committed, we hope you consider making the City of Redwood City your next career home.

About the Redwood City Community

Located in the Silicon Valley at the center of the San Francisco Peninsula, the City of Redwood City is known as a creative, innovative and dynamic organization and community. With a population of over 85,000, the city has a healthy blend of residential, commercial and industrial elements in a community that stretches from the San Francisco Bay to the hills of the San Francisco peninsula. The city is home to a vibrant Caltrain station where commuters from both San Jose to the south, and San Francisco to the north, arrive into one of the most tech-savvy communities in the world. Redwood City offers outstanding accommodations, top entertainment, and diverse dining options. The City's pedestrian-friendly and distinctive Downtown honors the community's heritage and is home to a growing number of restaurants, and a vibrant mix of retail to fit every consumer mood. The beautiful Courthouse Square stands as the centerpiece of Downtown and has become the gathering place for people from throughout the community and the peninsula. Redwood City enjoys a one-of-a-kind waterfront including the Redwood Shores neighborhood, with ample recreational opportunities right on the Bay. The community also boasts the only deep-water port in the south San Francisco Bay, has a yacht harbor, and offers numerous bayfront residential options. The success and health of Redwood City is built upon the community's diversity, civic pride, strong neighborhoods, and each individual's sense of responsibility for making the City a better place for all. It's a terrific place to do business, with appealing neighborhoods supported by a strong sense of community, making Redwood City a natural place to call "home".

1017 Middlefield Road Redwood City, 94063

Description

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values of excellence, integrity, service and creativity. Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

ABOUT THE POSITION

The City of Redwood City is seeking a collaborative and solutions-orientedteam player to fill the position of Software Developmentand Application Support Analyst II in the Information Technology Department. The successful candidate will initially provide primary application support to the Community Development Department, with a focus on the City's permitting system and related business processes. Responsibilities will include implementing, integrating, troubleshooting, maintaining and enhancing enterprise software systems and workflows. The position may also support applications and business systems used by other City departments based on City departments based on organizational needs. The position will report to the GIS and AnalyticsManager or designee.

• A complete application is required, including a resume and supplemental questionnaire.
• Applications will be reviewed continuously as they are received.

The ideal candidate is a highly analytical and collaborative professional with strong problem-solving skills and experience supporting enterprise software applications and business processes. The candidate will have experience troubleshooting applications, analyzing business requirements and workflows, coordinate with users and vendors, and a background conducting data analysis and creating data visualization tools; a solid understanding of business procedures of municipal government; will have the ability to synthesize, summarize, evaluate, and/or identify information; will use initiative and judgment to analyze relevant data; will be able to take direction and follow established policies and procedures; will be a team player who is able to work effectively with a variety of City staff; will be detail-oriented and will have strong written and oral communication skills.

Experience supporting permitting, land management, development services, or similar enterprise systems is highly desirable. Experience with Tableau or Power BI is a plus.

Typical duties may include, but are not limited to the following:

• Provide technical support to end-users of various on-premises and cloud-based applications within the City’s Community Development and Engineering Departments
• Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
• Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements
• Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau
• Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

A City application including a supplemental questionnaire is required. Prior to appointment, candidates will be required to pass a background check at no cost to the candidate.

• Criminal History Check
• Credit Check
• Reference

Special Instructions

Special Instructions: A City application and complete responses to the supplemental questionnaire are required. The questionnaire is a key component of your application and will be used to evaluate your qualifications and relevant experience against the requirements of the position. The response you provide will be used to further identify applicants who are best qualified to continue in the selection process for the position. Responses must be consistent with the employment history of your application. Stating “See Resume” in the work experience section of the application will result in the application being considered incomplete and subject to disqualification. Resumes may be attached separately but will not be accepted in lieu of a city application. Failure to complete the supplemental questionnaire will result in an incomplete packet and disqualification from the recruitment process. While there is no strict minimum or maximum word count, we encourage you to reflect on the prompts and submit thoughtful and complete answers.