Software Demonstrator (Broadband)

NISC; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

NISC is seeking a Technical Sales Specialist to demonstrate broadband software solutions to prospective Members/Customers and Sales teams. You will provide technical product advice, respond to RFPs, and represent NISC in new and existing member engagements.

You will work with internal specialists to tailor demonstrations, stage environments, and contribute to proposals and launches, while maintaining up-to-date knowledge of NISC's software offerings.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years of related experience preferred.
• Excellent presentation and training skills.
• Strong verbal and written communication abilities.
• Ability to travel as needed.

Responsibilities

• Prepare and perform product demonstrations with focus on Broadband Operations.
• Assist in development of customized demonstrations and scenarios.
• Stage and test demonstrations and environments.
• Assist in responding to proposals and provide feedback on requirements.
• Maintain a strong understanding of assigned software solutions.
• Facilitate and follow up with members and prospects on requests.
• Develop future demonstrations based on software releases.
• Document feedback and issues from members or prospects.
• Review release notes and assist with launches and enablement.
• Assist sales team on contracts, SOW and professional services transition.
• Work outside regular hours as needed to meet goals.
• Other duties as assigned and uphold company values.

Skills

Presentation skills

Training skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Initiative

Accountability

Teamwork

Travel ability

Professionalism

Facilitation

Independence

Education

Bachelor's Degree in business-related field or equivalent experience

Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Summary

The Technical Sales Specialist (Software Demonstrator) is responsible for providing prospective Members/Customers, Sales Managers and Account Managers assistance to further advance NISC's Broadband solutions, primarily through demonstrating and explaining NISC Software Solutions. You will interact with other technical and support specialists throughout the organization and provide customers and sales managers with technical product advice, responses to requests for proposals, product demonstrations and representation of NISC to new and existing members.

Essential Duties

• Prepare and perform NISC product demonstrations to prospective and current Member/Customers, with a focus on Broadband Operations, including Work Management and Mapping & Staking. This position offers opportunity for performing demonstrations in Service and Financial solutions as well.
• Assist in development of customized demonstration and scenarios based on system requirements.
• Stage and test demonstrations and demonstration environments.
• Assist in responding to proposals and providing feedback on requirements.
• Maintain a strong level understanding of assigned software solutions.
• Facilitate and follow up with members and prospects on basic to moderate level in complexity requests and procedures.
• Develop future demonstrations based on software releases.
• Document functionality issues, questions, requests, or other feedback from members or prospective members.
• Review software release notes, assist with sales channel enablement, and product launches.
• Assist sales team on contract, statement of work and professional services transition.
• Perform work duties outside of regular business hours, on an as needed basis, to meet internal and/or customer needs.
• Other duties as assigned.
• Commitment to NISC's Statement of Shared Values.

Knowledge, Skills & Abilities Preferred

• 3+ years of related experience preferred.
• Moderate level knowledge of business-related software applications and services.
• Moderate level knowledge of software functionality, technical architecture, and integration of NISC's products and services.
• Moderate level knowledge of the Broadband industry.
• Moderate level knowledge of other industry related integrated applications and services.
• Excellent presentation and training skills.
• Excellent verbal and written communication skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Strong research and problem-solving skills with an excellent attention to detail.
• Strong ability to demonstrate initiative and accountability.
• Excellent ability to interact in a positive manner with internal and external contacts.
• Ability to work independently as well as in a team environment.
• Strong ability to set and manage expectations.
• Strong ability to demonstrate professionalism.
• Strong facilitation skills.
• Ability to travel as often as necessary to meet the goals and objectives of the position.

Education Preferred

• Bachelor's Degree in a business-related field or equivalent experience.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.