Intern - Technical (IT) Services

NISC; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

NISC in Cedar Rapids, IA is seeking a entry-level IT Support Technician to troubleshoot Windows desktops and assist users across our enterprise systems. You will resolve issues, join PCs to domains, install NISC software, and provide phone and remote support in an ACD environment.

Ideal candidates have a high school diploma (pursuing IT degree preferred), basic knowledge of Windows and Linux, TCP/IP networking, and strong communication skills.

Qualifications

• High School diploma or equivalent required.
• Pursuing Associate or Bachelor’s Degree in information technology or a related field.

Responsibilities

• Troubleshoot and resolve Windows desktop operating system issues.
• Join PCs to Windows domains.
• Install and troubleshoot NISC software on customer PCs.
• Virus and/or spyware removal.
• Utilize remote connectivity tools such as Remote Desktop to assist with support items.
• Create and test printers on Windows and Linux servers.
• Provide customer phone support as part of an ACD environment.
• Monitor Windows and Linux servers via Xymon monitoring tools.
• Log and develop action plans for support issues identified by Xymon.

Skills

Customer support

Windows OS

Linux OS

TCP/IP networks

Remote assistance

Communication skills

Education

High School diploma

Pursuing Associate or Bachelor’s in IT

Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

**Current applications submitted will be under consideration for Summer 2027 (May-August)**

Essential Functions

• Troubleshoot and resolve Windows desktop operating system issues, including:
  • Join PCs to Windows domains.
  • Install and troubleshoot NISC software on customer PCs.
  • Virus and/or spyware removal.
  • Utilize remote connectivity tools such as Remote Desktop to assist with support items.
• Create and test printers on Windows and Linux servers.
• Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
• Monitor Windows and Linux servers via Xymon monitoring tools.
• Log and develop action plans for support issues identified by Xymon.

Knowledge, Skills, and Abilities

• Strong customer orientation.
• Related coursework and general understanding of Windows desktop operating systems.
• Related coursework and general understanding of Linux and Windows servers and operating systems.
• Related coursework and general understanding of TCP/IP networks
• Strong problem-solving skills and attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to convey technical solutions to both technical and non-technical users.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
• Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s)

• High Schooldiploma or equivalency required
• Pursuing an Associate or Bachelor’s Degree in information technology or a related field

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.