Intern - Technical (IT) Services

National-Information-Solutions-Cooperative-; Cedar Rapids (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

NISC in Cedar Rapids seeks an entry-level IT Support Specialist to assist customers with Windows desktops and servers, printers, and network-related issues.

You will work with Remote Desktop, Xymon monitoring, and an ACD system to resolve incidents, document actions, and communicate clearly with colleagues and clients.

Qualifications

• Strong customer orientation and communication skills.
• General understanding of Windows desktop OS.
• General understanding of Linux and Windows servers and operating systems.
• General understanding of TCP/IP networks.
• Strong problem-solving and attention to detail.
• Ability to convey technical information to both technical and non-technical users.
• Ability to work independently and in a team.
• Adaptable to change and maintain professionalism.
• Commitment to confidentiality and company values.

Responsibilities

• Troubleshoot and resolve Windows desktop OS issues on customer PCs.
• Join PCs to Windows domains and install/troubleshoot NISC software.
• Create and test printers on Windows and Linux servers.
• Provide customer phone support in an ACD environment.
• Monitor Windows and Linux servers using Xymon monitoring tools.
• Log issues and develop action plans based on Xymon findings.

Skills

Windows OS

Linux OS

TCP/IP networks

Customer orientation

Problem solving

Communication skills

Independent worker

Adaptability

Professionalism & confidentiality

Education

High School diploma or equivalent

Pursuing IT degree (Associate/Bachelor)

Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

**Current applications submitted will be under consideration for Summer 2027 (May-August)**

Essential Functions

• Troubleshoot and resolve Windows desktop operating system issues, including:
  • Join PCs to Windows domains.
  • Install and troubleshoot NISC software on customer PCs.
  • Virus and/or spyware removal.
  • Utilize remote connectivity tools such as Remote Desktop to assist with support items.
• Create and test printers on Windows and Linux servers.
• Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
• Monitor Windows and Linux servers via Xymon monitoring tools.
• Log and develop action plans for support issues identified by Xymon.

Knowledge, Skills, and Abilities

• Strong customer orientation.
• Related coursework and general understanding of Windows desktop operating systems.
• Related coursework and general understanding of Linux and Windows servers and operating systems.
• Related coursework and general understanding of TCP/IP networks
• Strong problem-solving skills and attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to convey technical solutions to both technical and non-technical users.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
• Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s)

• High Schooldiploma or equivalency required
• Pursuing an Associate or Bachelor’s Degree in information technology or a related field

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.