Software Consultant

Hexagon Asset Lifecycle Intelligence; Roanoke (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Hexagon Asset Lifecycle Intelligence is looking for an Entry Level Support Consultant to provide technical support for DataBridgePro, utilizing troubleshooting skills in a dynamic, remote environment. The role involves customer interaction, system defect verification, and documentation upkeep. Ideal candidates will have a background in computer science and experience in software support. Join a diverse team committed to customer relations and engagement, and be supported in your career development.

Qualifications

• Bachelor’s degree in Computer Science or related field preferred.
• Minimum two years’ experience in a customer-facing service/support role.
• Strong technical troubleshooting skills for software support.

Responsibilities

• Independently troubleshoot and resolve DataBridgePro software issues.
• Provide customer support and technical analysis.
• Create and maintain documentation for support processes.

Skills

Technical troubleshooting

SQL/NoSQL databases

Communication skills

Organizational skills

Education

Bachelor’s Degree in Computer Science or related field

Tools

Apache Nifi

Job description

Support Consultant - Apache Nifi (Remote - US)

Support Consultant - Apache Nifi (Remote - US)

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Responsibilities

• Independently troubleshoot, test and coordinate resolving reported DataBridgePro software and/or data issues while consistently providing status to internal and external customers on a timely basis with limited supervision
• Consistently log, update and maintain assigned issue statuses in web-based incident tracking tool
• Verifies and documents system defects
• Create, maintain and store internal documentation related to support process and procedures
• Continuously expand knowledge on products and solutions offered by Hexagon ALI and stay current on new developments within the related industry
• Be a liaison for internal and external customers to other internal departments, e.g. Development, Quality Assurance etc.
• Provide training/presentations on applications both internally and externally
• Identify trends and recommend operational solutions to provide better customer support
• Contribute to and/or lead individual and team projects as proposed by department leadership
  
  

Responsibilities

Hexagon Asset Lifecycle Intelligence division (Hexagon) is looking for a Support Consultant with responsibilities to support and develop solutions for DatabridgePro, powered by Apache Nifi. The Support Consultant provides problem solving analysis and technical support for the DataBridgePro software application and/or related data issues in a multi-tiered enterprise software environment. Supports specific internal/external customers on all aspects of user reported technical/data problems or questions involving Hexagon ALI and related software packages. Deals directly with internal and external customers to ascertain problems and assist in resolving them while striving to build and maintain strong customer relations and partnerships. Troubleshoots problems and contacts other teams (e.g. Development, Quality Assurance) as necessary for consultations. Demonstrates proficiency using appropriate tools and platforms. The consultant must be self-motivated and able to work in an exciting fast paced environment.

• Independently troubleshoot, test and coordinate resolving reported DataBridgePro software and/or data issues while consistently providing status to internal and external customers on a timely basis with limited supervision
• Consistently log, update and maintain assigned issue statuses in web-based incident tracking tool
• Verifies and documents system defects
• Create, maintain and store internal documentation related to support process and procedures
• Continuously expand knowledge on products and solutions offered by Hexagon ALI and stay current on new developments within the related industry
• Be a liaison for internal and external customers to other internal departments, e.g. Development, Quality Assurance etc.
• Provide training/presentations on applications both internally and externally
• Identify trends and recommend operational solutions to provide better customer support
• Contribute to and/or lead individual and team projects as proposed by department leadership
  
  

Required Skills

Strong technical troubleshooting skills for software support

Working knowledge of SQL/NoSQL databases and custom third-party APIs (e.g., REST, Web Services)

Experience connecting to Azure Data Lakes or similar cloud storage systems

Familiarity with software integration and data transformation tools

Adapt and learn to explore and learn new technologies

Excellent verbal and written communication skills

Strong organizational skills with the ability to prioritize tasks effectively to meet deadlines and resolve critical customer issues

Education / Qualifications

Preferred Skills

Relevant computer certifications (a plus)

Hands-on experience with Oracle or SQL Server databases

Groovy script writing, Data transformation using Avro or other schema types

Experience working on software integration projects

Experience working with Apache-Nifi software package or similar ETL tools

Bachelor’s Degree in Computer Science or related field, Master’s Degree a plus

Minimum two years’ experience in customer facing service/support role utilizing technical skills

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
  
  

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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