Software Configuration Coordinator - EY Global Delivery Services

Ernst & Young Advisory Services Sdn Bhd; Arkansas; Hybrid; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a detail-oriented MST Software Configuration Coordinator to manage software releases and coordinate changes across the Mercury landscape. The ideal candidate will have extensive knowledge of SAP Solution Manager, including Change Management processes, and the ability to work effectively with cross-functional teams. This role offers a unique opportunity to work in a globally diverse environment, with flexible working arrangements that promote a healthy work-life balance. If you are passionate about driving continuous improvement and thrive in a dynamic setting, this position is perfect for you.

Benefits

Continuous learning opportunities

Flexible working arrangements

Diverse and inclusive culture

Transformative leadership coaching

Qualifications

• 5-6 years of experience with SAP Solution Manager and Change Request Management.
• Knowledge of the Software Development Lifecycle (SDLC) and ITIL best practices.

Responsibilities

• Coordinate software releases and cutovers while managing multiple projects.
• Communicate updates and issues to stakeholders, including senior leadership.

Skills

SAP Solution Manager

Change Management

Release Management

ITIL Best Practices

Communication Skills

Education

Bachelor's degree in Computer Science

Equivalent work experience

Tools

SAP Transport Management System (STMS)

ServiceNow

Job description

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Location: CABA

Other locations: Primary Location Only

Date: 8 May 2025

Requisition ID: 1597223

The Opportunity

The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation.

This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape. The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes.

The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury.

Essential Functions of the Job:

• Knowledge of the Software Development Lifecycle (SDLC).
• Experience in Change, and Release Management within SAP Solution Manager.
• Understanding of the SAP Transport Management System (STMS).
• Experience with Solution documentation.
• Proven ability to work with multi-location teams.
• Collaborate effectively with cross-functional and technical teams to coordinate changes.
• Ability to manage multiple projects and prioritize tasks effectively.
• Build strong relationships with internal and external customers.
• Flexibility to adapt to shifting priorities and rapid changes.
• Strong understanding of ITIL best practices.
• Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation.
• Familiarity with IT Service Management and the ServiceNow tool

Detailed Responsibilities-

• Self-starter who takes initiative and is eager to learn.
• Able to work independently while supporting a global project across different regions and time zones.
• Responsible for daily coordination of activities related to software releases and cutovers.
• Continuously improve release processes for better efficiency and effectiveness.
• Serve as the main contact for resolving release-related issues promptly.
• Communicate updates, status, and issues to stakeholders, including senior leadership.
• Conduct risk assessments and implement strategies to reduce potential business impacts.
• Train and mentor team members on best practices in release management.
• Stay informed about industry trends and advancements in SAP technology to drive innovation.
• Flexible to work from home or the office.
• Weekend support for scheduled cutovers may be required.

Key considerations:

• Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience
• Minimum 5-6 yrs of SAP support/project experience on a global project preferred
• SAP certified professional preferred but not required

What we look for

• We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement.

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.