Software Asset Manager

Bcbsks; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Total rewards package

EPIP incentive pay

Health/Vision/Dental insurance

6 weeks parental leave

Fertility/Adoption assistance

2 weeks caregiver leave

401(k) with 5% match

Tuition reimbursement

Wellness benefits

Job summary

Bcbsks in the United States seeks a Software Asset Manager to oversee lifecycle, governance, compliance, and optimization of software assets. You will manage licensing, usage, contracts, renewals, and optimization while partnering with IT, Procurement, Finance, Security, Legal, and business stakeholders.

This role requires cross-functional collaboration and adherence to the Telecommuting Policy for hybrid or onsite work.

Qualifications

• Five+ years of IT and/or application development experience.
• Experience with Software Asset Management (SAM) systems.
• Experience with ServiceNow and SAM Pro.
• Active ITAM Certification or ability to obtain within 18 months of hire.
• Ability to follow Project Management practices for changes and projects.

Responsibilities

• Administer and maintain servers, networks, and IT systems for optimal performance.
• Install, configure, and update software and hardware components.
• Monitor system performance, conduct audits, and perform routine maintenance.
• Ensure system security with firewalls, antivirus, backups, and access controls.
• Provide technical support and troubleshoot issues in a timely manner.
• Perform system backups and disaster recovery procedures.
• Manage user accounts and permissions with proper access controls.
• Collaborate with IT teams to plan software and system upgrades.
• Document configurations, troubleshooting steps, and procedures.
• Assist with network management and maintain connectivity.
• Respond to alerts and perform root-cause analysis.
• Manage cloud-based infrastructure and on-premises integration.
• Stay updated with industry trends and best practices.
• Be reachable during non-working hours for upgrades and outages.

Skills

Project management

Technical documentation

Cost-benefit analysis

Leadership

Mentoring & training

Multitasking

Microsoft Office

Infrastructure knowledge

Change management

Education

Bachelor's degree in Computer Science or related field

ITAM Certification

Tools

ServiceNow

SAM Pro

Job description

Why Join Us?

Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

Family Comes First : Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire

Professional Growth Opportunities: Advance your career with ongoing training and development programs.

Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 401(k) plan matching up to 5%
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Job Summary

The Software Asset Manager oversees the lifecycle, governance, compliance, and optimization of the organization's software assets. This position manages software licensing, usage, contracts, renewals, and optimization activities while partnering with IT, Procurement, Finance, Security, Legal, and business stakeholders. The role uses software asset management tools and data to reduce unnecessary spend, mitigate licensing risk, improve asset records, support vendor negotiations and audits, and ensure software investments deliver maximum business value.

"This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy."

What you'll do

• Administer and maintain servers, networks, and other IT systems to ensure optimal performance.
• Install, configure, and update software and hardware components for systems.
• Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
• Ensure system security by implementing best practices for firewalls, antivirus software, backups, and user access controls.
• Provide technical support for users, troubleshooting hardware, software, and network issues in a timely manner.
• Perform system backups and disaster recovery procedures.
• Manage user accounts and permissions, ensuring proper access control and security compliance.
• Collaborate with IT teams to plan and implement software and system upgrades or enhancements.
• Document system configurations, troubleshooting procedures, and other relevant information for team use.
• Assist with network management, ensuring seamless connectivity across the organization.
• Respond to system alerts and perform root cause analysis on issues to prevent recurrence.
• Manage cloud-based infrastructure and services (if applicable), ensuring integration with on-premises systems.
• Stay updated with the latest industry trends, technologies, and best practices.
• Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.

What you need

Knowledge/Skills/Abilities:

• Ability to follow Project Management practices for implementing projects and changes.
• Skilled in maintaining technical documentation and designing procedures for new technology.
• Capable of preparing system charts, workflow diagrams, and cost-benefit analysis summaries.
• Strong leadership and meeting participation skills.
• Ability to stay updated on technology developments.
• Proven experience in mentoring and providing training.
• Skilled in managing multiple tasks or projects simultaneously.
• Proficient in using standard office software (e.g., Microsoft Office).
• Understanding of essential business operations.
• In-depth knowledge of infrastructure architecture (database, messaging, security, OS, networks, storage, business continuity/disaster recovery).
• Ability to evaluate infrastructure processes and conduct gap analysis.
• Familiar with industry architecture standards.
• Proficient in Change Management/Release processes.

Education and Experience

• High school diploma or equivalent required. Bachelor’s degree or completion of a Computer Science Program from a Technical Trade School preferred. Technical training with certification in assigned technology is required as applicable.
• Minimum of five years' experience in I.T. and/or application development required.
• Demonstrated experience with managing assigned technology by performing regular and critical maintenance tasks within defined service levels preferred.
• Experience with Software Asset Management (preferred)
• Experience with ServiceNow and SAM Pro (preferred)
• Active ITAM Certification or ability to obtain one in 18 months of hire (required)
• Expe