Software Asset Manager

Blue Cross and Blue Shield of Kansas; Topeka (KS); Hybrid; USD 96,000 - 114,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

6 weeks paid parental leave for new/at

Fertility/Adoption assistance

2 weeks paid caregiver leave

401(k) plan matching up to 5%

Tuition reimbursement

Health & fitness benefits

Job summary

Blue Cross and Blue Shield of Kansas is seeking an experienced Software Asset Manager to oversee and secure the organization’s IT infrastructure, ensuring integrity, availability, and compliance of critical systems. The role involves deploying, maintaining, and securing security tools, access controls, monitoring performance, and collaborating with security engineers and IT teams.

This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy, offering a pathway

Qualifications

• 5+ years IT/ application development experience required.
• Experience with Software Asset Management preferred.
• Active ITAM Certification or willingness to obtain within 18 months.
• Experience with ServiceNow and SAM Pro preferred.
• Bachelor’s degree or technical training preferred; high school diploma required.

Responsibilities

• Administer and maintain servers, networks, and IT systems.
• Install, configure, and update software and hardware components.
• Monitor system performance and perform regular maintenance.
• Implement security best practices for firewalls, backups, and access controls.
• Provide user support and troubleshoot issues.
• Perform backups and disaster recovery.
• Manage user accounts and permissions.
• Plan and implement software and system upgrades.
• Document configurations and troubleshooting procedures.
• Assist with network management and ensure connectivity.
• Respond to system alerts and analyze root causes.
• Manage cloud-based infrastructure and on-prem integration.
• Stay updated with industry trends.
• Must be accessible during non-working hours for upgrades/outages.

Skills

Project Management

Technical Documentation

System Diagrams

Leadership

Technology Trends

Mentoring

Multi-tasking

Office Software

Business Operations

Infrastructure Knowledge

Architecture Standards

Change Management

Education

High School Diploma

Bachelor’s Degree Preferred

Technical Certification

Tools

ServiceNow

SAM Pro

Job description

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Family Comes First : Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire

• Professional Growth Opportunities: Advance your career with ongoing training and development programs.

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.

• Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.

• Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package

• Incentive pay program (EPIP)

• Health/Vision/Dental insurance

• 6 weeks paid parental leave for new mothers and fathers

• Fertility/Adoption assistance

• 2 weeks paid caregiver leave

• 401(k) plan matching up to 5%

• Tuition reimbursement

• Health & fitness benefits, discounts and resources

Job Summary

The Software Asset Manager is responsible for managing and securing the organization’s IT infrastructure, ensuring the integrity, availability, and confidentiality of critical systems. This role involves deploying, maintaining, and troubleshooting security tools, managing access controls, monitoring system performance, and implementing security best practices. This position works closely with other security engineers, IT teams, and business units to enforce security policies, respond to incidents, and support compliance with regulatory requirements.

“This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy.”

What you’ll do

• Administer and maintain servers, networks, and other IT systems to ensure optimal performance.

• Install, configure, and update software and hardware components for systems.

• Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.

• Ensure system security by implementing best practices for firewalls, antivirus software, backups, and user access controls.

• Provide technical support for users, troubleshooting hardware, software, and network issues in a timely manner.

• Perform system backups and disaster recovery procedures.

• Manage user accounts and permissions, ensuring proper access control and security compliance.

• Collaborate with IT teams to plan and implement software and system upgrades or enhancements.

• Document system configurations, troubleshooting procedures, and other relevant information for team use.

• Assist with network management, ensuring seamless connectivity across the organization.

• Respond to system alerts and perform root cause analysis on issues to prevent recurrence.

• Manage cloud-based infrastructure and services (if applicable), ensuring integration with on-premises systems.

• Stay updated with the latest industry trends, technologies, and best practices.

• Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.

What you need

Knowledge/Skills/Abilities:

• Ability to follow Project Management practices for implementing projects and changes.

• Skilled in maintaining technical documentation and designing procedures for new technology.

• Capable of preparing system charts, workflow diagrams, and cost-benefit analysis summaries.

• Strong leadership and meeting participation skills.

• Ability to stay updated on technology developments.

• Proven experience in mentoring and providing training.

• Skilled in managing multiple tasks or projects simultaneously.

• Proficient in using standard office software (e.g., Microsoft Office).

• Understanding of essential business operations.

• In-depth knowledge of infrastructure architecture (database, messaging, security, OS, networks, storage, business continuity/disaster recovery).

• Ability to evaluate infrastructure processes and conduct gap analysis.

• Familiar with industry architecture standards.

• Proficient in Change Management/Release processes.

Education and Experience:

• High school diploma or equivalent required. Bachelor’s degree or completion of a Computer Science Program from a Technical Trade School preferred. Technical training with certification in assigned technology is required as applicable.

• Minimum of five years’ experience in I.T. and/or application development required.

• Demonstrated experience with managing assigned technology by performing regular and critical maintenance tasks within defined service levels preferred.

• Experience with Software Asset Management (preferred)

• Experience with ServiceNow and SAM Pro (preferred)

• Active ITAM Certification or ability to obtain one in 18 months of hire (required)

• Experience with licensing management including Saas and cloud subscriptions (preferred)

• Experience with Software Lifecycle Management (preferred)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Manual dexterity to operate a keyboard, mouse, and other IT-related tools.

• Ability to work in a standard office environment, including attending meetings in person or virtually.

Compensation

IT&S 16:

$96,240 - $114,300

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual’s skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.