Software Asset Management Specialist

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

AHU Technologies Inc is seeking a Software Asset Management (SAM) Specialist / Business Analyst to manage the DC Government Software Environment. This role involves helping customers understand and utilize software licenses, including O365 licenses.

The SAM Specialist will track software purchases and installations, ensuring compliance with agreements and managing associated risks. Candidates should possess a bachelor’s degree in IT and extensive experience in software licensing management.

Qualifications

• In-depth knowledge of Microsoft licensing structure.
• Strong knowledge of software asset life-cycle management processes.
• Experience with software asset management and O365 licensing portal.

Responsibilities

• Manage DC Government Software Environment and licensing agreements.
• Engage with Vendor Managers and Application Managers.
• Create and update software counters and participate in Microsoft SAM engagement.

Skills

Microsoft licensing structure

Software asset life-cycle management

O365 licensing portal

Interpreting software licensing terms

Administrating Microsoft Enterprise Contract

Deployment and use rights knowledge

Managed software environment

Project management

Software asset management process improvement

ServiceNow experience

IT service utilization tracking

Education

Bachelor’s degree in Information Technology

Job description

Job Description:

Short Description: Software Asset Management (SAM) Specialist / Business Analyst – License Entitlement Manager. SAM Specialist role is to manage DC Government Software Environment and help customers understand and utilize software licenses and agreements and O365 licenses.

Complete Description: SAM Specialist role is to manage the DC Government Software Environment and help customers understand and utilize software licenses and agreements. The SAM Specialist will utilize Microsoft best practice, procedures and tools to track and control all software purchases and installations and manage associated software compliance from legal and financial risks. The primary responsibility is maintaining Microsoft software license agreements, O365 License entitlement, Software Assurance Benefits and compliance based on software license right‑to‑use (RTU) and cloud‑based software as a service.

• Analyses purchase records and other entitlement information (including contracts, EULAs, EAs, O365 subscription, Azure subscription, etc.) using MVL and O365 portals.
• Organize and analyze purchase information to establish an accurate and complete summary of license entitlements.
• Engage Vendor Manager, Product Managers (Owners), Application Managers and Engineers to help collect, organize, and manage their licensed software assets.
• Guide the normalization, management and summarization of customer purchase information to assure complete and accurate analysis of the information.
• Assist (and often lead) the process of defining the entitlement and inventory scope to assure entitlement and inventory information are properly aligned and consistent.
• Lead the reconciliation, analysis, and presentation of Final License Position Report.
• Understand all aspects of the software life‑cycle – from licensing to purchasing to deployment to decommissioning, involving major Publishers and managing projects of any size and type.
• Manage project with customers across the entire SAM life‑cycle, producing and presenting intermediate, analytical, and final results and ensuring projects are conducted and closed to the satisfaction of all parties.
• Support Client ITAM project management activities, ensuring that all changes to vendor agreements are accurately reflected in SAM and confirmed with License Contract holders.
• Create and update software counters for software titles and licenses and participate in Microsoft SAM engagement and true‑up.
• Ensure that software license contracts and agreements, software licenses and installations, and associated linkages are reflected correctly in the ITAM / Software Asset Management platform repository.
• Link software license records to the correct hardware device.
• Analyze new or modified software agreements and maintenance contracts, identifying impact on software counters.
• Provide monthly and quarterly software license compliance status reports to Client management and Agency CIOs.
• Process all software related requests (new requests, changes, upgrades, etc.) from all DC agencies.
• Review software compliance measures based on existing licensing agreements.
• Work with Software vendors to renew and true up existing licensing contracts.
• Prepare procedure and SOP documentation and process improvement for software asset management.
• Strategize on successful consolidation, enhancement, and management of Adobe or similar licensing.
• Apply project portfolio management and budget planning activities.
• Track and report each Customer Agency IT service utilization costs compared to actual IT infrastructure HW and SW license, support, contract renewal, etc., that support Client core services.

Contract Job Description Responsibilities

1. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
2. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
3. Provides consultation on complex projects and is considered to be the top‑level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

Minimum Education / Certification Requirements

Bachelor’s degree in Information Technology or related field or equivalent experience.

Skills

• In‑depth knowledge of Microsoft licensing structure. (Required)
• Strong knowledge of software asset life‑cycle management processes: planning, acquisition, deployment, monitoring and retirement. (Required, 11 years)
• Knowledge and experience with software asset management, O365 licensing portal, MVL portal. (Required, 5 years)
• Experience interpreting software licensing terms and conditions. (Required, 4 years)
• Experience administrating Microsoft Enterprise Contract and subscription‑based services. (Required, 4 years)
• Strong knowledge of software publisher’s licensing models, software deployment and use rights. (Required, 4 years)
• Experience with Microsoft SAM engagement and true‑up process. (Required, 4 years)
• Experience in managed software environment and O365 subscription license entitlement (e.g., Cloud computing). (Required, 4 years)
• Project management. Leverage technical, business and financial acumen to communicate effectively with client executives. (Required, 4 years)
• Background in software asset management process improvement, preparing procedure and SOP documentation. (Required, 8 years)
• Strategize on successful consolidation, enhancement, and management of Adobe or similar licensing. (Required, 4 years)
• Manage software licenses in ServiceNow. (Required, 4 years)
• Track and report each department’s IT service utilization costs compared to actual IT infrastructure HW and SW license, support, contract renewals. (Required, 11 years)
• 11‑15 years BA experience. (Required, 11 years)
• 11‑15 years Software Development Lifecycle experience. (Desired, 11 years)
• 11‑15 years requirements gathering and documentation. (Desired, 11 years)
• 11‑15 years MS Office/PowerPoint experience. (Desired, 11 years)