Software Asset Management (SAM) Analyst

Eliassen Group; Washington (District of Columbia); Hybrid; USD 209,175,000 - 237,829,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a SAM Analyst to manage the software asset lifecycle within ServiceNow SAM Pro, ensuring license compliance and optimal software investments. You will collaborate with Procurement, Finance, Security, IT Operations and Product Owners to deliver insights and drive cost reductions.

Hybrid 4 days on-site in Burbank, CA with W2 employment and a benefits package including medical, dental, vision, 401k matching, and life insurance.

Qualifications

• 3-5 years in SAM/ITAM/IT Operations or Procurement
• Hands-on ServiceNow SAM Pro including entitlement management and license reconciliation
• Knowledge of licensing models from major vendors (Microsoft, Oracle, Adobe, IBM)
• Experience with discovery data, CMDB, normalization and reconciliation
• Strong Excel skills with Pivot Tables; reporting with ServiceNow, Power BI or Tableau
• Excellent communication to explain licensing concepts to non-technical audiences
• Experience tracking software spend, renewals, true-ups, and cost allocation
• Familiarity with ITIL principles and process documentation

Responsibilities

• Maintain software entitlements including purchases, renewals, true-ups and reclamations
• Configure and maintain software models in ServiceNow SAM Pro
• Reconcile discovered software against entitlements and track license rights and renewal dates
• Onboard software into ServiceNow SAM Pro and educate stakeholders on compliance
• Monitor data quality, resolve normalization issues, maintain title mappings
• Collaborate with CMDB/Discovery teams to improve data accuracy and resolve reconciliation exceptions
• Support internal and vendor audits, identify compliance risks and corrective actions
• Develop reports and dashboards; analyze usage to identify cost savings and harvesting opportunities
• Support spend tracking, renewals, true-ups, and cost allocation
• Administer SAM Pro workflows, forms, reports, and lifecycle processes

Skills

SAM/ITAM

ServiceNow

Excel (Pivot Tables)

Data analysis

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow SAM Pro

CMDB

SQL

Power BI

Tableau

Job description

Job Description

Hybrid 4 Days a week on-site in Burbank, CA

Our client seeks a Software Asset Management (SAM) Analyst to manage, monitor, and optimize the software asset lifecycle within ServiceNow SAM Pro. The role supports license compliance, maintains accurate entitlement and discovery data, drives cost optimization, and ensures audit readiness across the software portfolio. The position partners with Procurement, Vendor Management, Finance, Security, IT Operations, and Product Owners to sustain a trusted SAM program and deliver insights that reduce risk and maximize software investments.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $73.00 to $83.00/hr. w2

Responsibilities

• Maintain software entitlement records including purchases, renewals, true-ups, and reclamations.
• Configure and maintain software models in ServiceNow SAM Pro.
• Reconcile discovered software against purchased entitlements and track license rights, terms, and renewal dates.
• Support onboarding of software products into ServiceNow SAM Pro and educate stakeholders on compliance processes.
• Monitor discovery and inventory data quality, resolve normalization issues, and maintain title mappings.
• Partner with CMDB and Discovery teams to improve data accuracy and resolve reconciliation exceptions.
• Support internal and vendor-led audits, identify compliance risks, and recommend corrective actions.
• Develop recurring reports and dashboards, analyze usage and utilization, and identify harvesting and cost savings opportunities.
• Support financial tracking for spend, renewals, true-ups, and cost allocation.
• Administer SAM Pro workflows, forms, reports, and support request-to-retirement lifecycle processes.

Experience Requirements

• 3-5 years in SAM, ITAM, IT Operations, Procurement, or related disciplines, supporting large enterprise environments.
• Hands-on ServiceNow SAM Pro experience including entitlement management, license reconciliation, compliance reporting, and software models.
• Knowledge of licensing models across major vendors such as Microsoft, Oracle, Adobe, and IBM.
• Experience with discovery data, CMDB environments, normalization, and reconciliation.
• Strong Excel skills with Pivot Tables and advanced formulas; reporting with ServiceNow, Power BI, or Tableau.
• Strong communication skills with ability to explain licensing concepts to non-technical audiences and manage competing priorities.
• Experience tracking software spend, renewals, true-ups, and understanding of contract and vendor management.
• Familiarity with ITIL principles, independent work, appropriate escalation, and process documentation.

Preferred

• ITIL Foundation, ServiceNow CSA, CIS-SAM, IAITAM certifications
• Experience with ITOM, Discovery, CMDB Health, Splunk, Datadog
• Working knowledge of SQL, Power BI, Tableau

Education Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. OR equivalent SAM experience with relevant certifications.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Compensation and Benefits

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

• When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
• Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
• If you have any indication of fraudulent activity, please contact .

About Eliassen Group

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Aff…

Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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