Software Application Support Engineer, Retail & Marcom Engineering

Apple Inc.; Sunnyvale (CA); On-site; USD 147,400 - 220,900; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Education reimbursement

Job summary

Apple Inc. is seeking a Software Support Engineer in Sunnyvale, California. The role involves troubleshooting internal tools, communicating with users, and documenting application usage. Candidates should have over 5 years of experience and good knowledge of Ruby on Rails, MySQL, and Postgres.

Apple offers competitive compensation ranging from $147,400 to $220,900, alongside comprehensive health benefits, stock participation options, and educational reimbursements.

Qualifications

• 5+ years of relevant work experience.
• Experience identifying root causes from diverse data sources.
• Firm understanding of security best practices.

Responsibilities

• Troubleshoot and communicate with users and stakeholders.
• Create, review, and modify documentation for applications.
• Define and evolve standard practices and procedures.

Skills

Problem-solving

Basic coding knowledge (Ruby on Rails)

MySQL

Postgres

Analytical skills

Education

B.S. in Computer Science or related field

Tools

Monitoring tools (e.g., Splunk)

Job description

Description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. In the role of Software Support Engineer, you will play an integral part in Marcom’s internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications’ usage, replying to users’ questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.

Minimum Qualifications

• 5+ years of relevant work experience.
• Proven problem‑solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
• Basic coding knowledge of the Ruby on Rails framework.
• Proven knowledge of MySQL and Postgres databases.
• B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.

Preferred Qualifications

• Excellent follow‑through, organizational ability, and flexibility in a dynamic, demanding environment.
• Strong desire to work in a fast‑paced environment with multiple releases a week.
• Excellent analytical and problem‑solving skills.
• Firm understanding of security best practices and vulnerabilities.
• Experience with monitoring tools (e.g., Splunk).

Compensation and Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace. Learn about reasonable accommodations for job applicants.