Software Analyst

U.S. Legal Support, Inc.; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Holidays

LifeLock Identity Protection

Life Insurance

Employee Assistance Program

Pet-Friendly Benefits

Employee Appreciation Events

Professional Development Opportunities

Job summary

U.S. Legal Support, Inc. is seeking a Business Analyst, IT in Houston to help improve business performance through technology and software solutions.

You will work with stakeholders and development teams to capture requirements, translate them into technical specs, and support implementations to enhance efficiency. Ideal candidates excel in a fast-paced environment, possess strong communication skills, and have experience with Jira and the MS Office suite.

Qualifications

• Analytical thinking and problem-solving are essential.
• Strong written and verbal communication skills required.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with Agile frameworks (Scrum/Kanban) and project management tools.

Responsibilities

• Assess project scope, translate user needs into requirements for developers.
• Ensure software solutions meet business needs and requirements.
• Assist with troubleshooting and support for IT systems.
• Serve as a liaison between stakeholders and IT teams.
• Maintain documentation of requirements, workflows, and designs.

Skills

Analytical thinking

Communication

Adaptability

Team collaboration

Tools

Jira

Microsoft Office

Job description

Business Analyst, IT

Position Overview

The Business Analyst, IT at U.S. Legal Support is a highly driven professional responsible for helping improve business performance through the effective use of technology and software solutions. This role works closely with business stakeholders and development teams to assist in implementing strategies and models that rely on software, communicate project status, and ensure solutions enhance overall business efficiency. A successful Business Analyst will play a key role in creating and implementing optimal business strategies in a timely manner.

Location: Houston, TX Candidates must be able to come in to the office for meetings as needed - Must live in the Houston area
Schedule: Monday–Friday 8:00-5:00 -CST

Essential Job Functions

• Assess the scope of software projects, specify users’ needs to developers, and assist the business with establishing requirements.
• Ensure software solutions meet business needs and requirements.
• Possess the technical skills needed to aid developers and translate user needs into technical specifications for applications.
• Assist the Third-Level Production Support team with troubleshooting user issues.
• Serve as a liaison between stakeholders and IT groups.
• Maintain, test, and modify business systems and operations.
• Perform project risk assessments and requirements change management.
• Assist with release testing prior to production rollouts.
• Track the performance of project teams to ensure target deadlines are being met.
• Maintain accurate and up-to-date documentation of business requirements, process workflows, and solution designs.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with project management methodologies, including Agile, Scrum, and Kanban.
• Experience with Jira or a similar software development ticket tracking and reporting system.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

U.S. Legal Support offers a comprehensive benefits package designed to support you and your family, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• LifeLock Identity Protection
• Life Insurance
• Employee Assistance Program
• Pet-Friendly Benefits
• Employee Appreciation Events and Team Activities
• Professional Development Opportunities