Software Analyst

Socket.dev; Houston (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

Parental Leave

LifeLock Identity Protection

Life Insurance

Employee Assistance Program

Job summary

U.S. Legal Support in Houston, TX is seeking a Business Analyst, IT to improve business performance through technology and software solutions. You will work with business stakeholders and development teams to implement strategies, communicate status, and ensure efficient solutions that boost business effectiveness.

Hybrid schedule and Monday–Friday 8am–5pm CST. The role emphasizes translating user needs into technical specs, collaborating with IT and production support, and maintaining thorough

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with project management methodologies, including Agile, Scrum, and Kanban.
• Experience with Jira or a similar software development ticket tracking and reporting system.
• Experience writing basic SQL SELECT queries.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Assess the scope of software projects, specify users’ needs to developers, and assist the business with establishing requirements.
• Ensure software solutions meet business needs and requirements.
• Possess the technical skills needed to aid developers and translate user needs into technical specifications for applications.
• Assist the Third-Level Production Support team with troubleshooting user issues.
• Serve as a liaison between stakeholders and IT groups.
• Maintain, test, and modify business systems and operations.
• Perform project risk assessments and requirements change management.
• Assist with release testing prior to production rollouts.
• Track the performance of project teams to ensure target deadlines are being met.
• Maintain accurate and up-to-date documentation of business requirements, process workflows, and solution designs.

Tools

Jira

Job description

Position Overview

The Business Analyst, IT at U.S. Legal Support is a highly driven professional responsible for helping improve business performance through the effective use of technology and software solutions. This role works closely with business stakeholders and development teams to assist in implementing strategies and models that rely on software, communicate project status, and ensure solutions enhance overall business efficiency. A successful Business Analyst will play a key role in creating and implementing optimal business strategies in a timely manner.

Location - Houston, TX - Hybrid

Schedule - Monday-Friday - 8am-5pm CST

Essential Job Functions

• Assess the scope of software projects, specify users’ needs to developers, and assist the business with establishing requirements.
• Ensure software solutions meet business needs and requirements.
• Possess the technical skills needed to aid developers and translate user needs into technical specifications for applications.
• Assist the Third-Level Production Support team with troubleshooting user issues.
• Serve as a liaison between stakeholders and IT groups.
• Maintain, test, and modify business systems and operations.
• Perform project risk assessments and requirements change management.
• Assist with release testing prior to production rollouts.
• Track the performance of project teams to ensure target deadlines are being met.
• Maintain accurate and up-to-date documentation of business requirements, process workflows, and solution designs.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with project management methodologies, including Agile, Scrum, and Kanban.
• Experience with Jira or a similar software development ticket tracking and reporting system.
• Experience writing basic Microsoft SQL SELECT queries.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Benefits

U.S. Legal Support offers a comprehensive benefits package designed to support you and your family, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• Parental Leave
• LifeLock Identity Protection
• Life Insurance
• Employee Assistance Program
• Pet-Friendly Benefits
• Employee Appreciation Events and Team Activities
• Professional Development Opportunities