Softgoods Coordinator

Socket.dev; Mammoth Lakes (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

401(k)

Employee discount

Training trips

Life Insurance

Job summary

Sun & Ski Sports in Mammoth Lakes, CA is seeking a Softgoods Coordinator to lead our Apparel and Footwear department with energy and purpose. You will drive a customer-focused team and aim for merchandising excellence.

You will supervise store operations, train associates, and support the General Manager in delivering exceptional service and community engagement. As a Softgoods Coordinator, you’ll open/close the store, coach staff on selling techniques, and analyze performance to implement

Qualifications

• 1+ year of management experience leading teams in retail.
• Knowledge of store operations, inventory control, and shrink reduction.

Responsibilities

• Open and close the store; supervise and coach staff.
• Deliver exceptional customer service and promote a training culture.
• Train team on selling techniques and product knowledge.
• Drive sales through strong product knowledge and enthusiasm.
• Analyze store performance and implement action plans to improve results.
• Maintain engaging visual merchandising aligned with brand standards.
• Lead in-store events, clinics, and community outreach.

Skills

Team leadership

Retail operations

Staff recruiting

Customer service

Merchandising

Job description

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is looking for a Softgoods Coordinator to lead our Apparel and Footwear departments with energy and purpose! In this role, you'll lead a customer-focused, high-performing team dedicated to revolutionizing the shopping experience through exceptional service, merchandising excellence, and a fun, interactive environment. You’ll drive results, streamline processes, and help build a team culture rooted in teamwork, excitement, and success. If you’re ready to take your retail career to the next level — and have a blast doing it — we’d love to have you on board!

JOB RESPONSIBILITIES

• Serve in a supervisory capacity, including opening and closing the store.
• Lead by example, ensuring your team consistently delivers exceptional customer service that exceeds expectations.
• Train and develop team members on selling techniques and promote a culture of continuous improvement.
• Increase sales through product knowledge communication and by sharing enthusiasm with both team and customers.
• Analyze store performance and implement strategic action plans to drive results and maintain accountability.
• Identify challenges and opportunities, providing viable solutions that support operational success.
• Maintain an engaging visual merchandising presentation consistent with brand standards.
• Ensure employee compliance with all company policies and procedures.
• Lead and participate in in-store events, product knowledge clinics, and community outreach.
• Represent and promote the Sun & Ski Sports brand within the local community.
• Communicate regularly with the General Manager, District Manager, and Home Office to stay aligned with company goals.
• Assist in managing store expenses and payroll, including planning, delegation, and adapting to evolving business needs.
• Support Loss Prevention initiatives, minimizing inventory loss and ensuring accurate cash control.

REQUIREMENTS

• 1+ years of management experience, with the ability to lead, motivate, and develop others.
• Knowledge of retail operations, including shrink reduction and inventory control practices.
• Strong skills in recruiting, interviewing, training, and team development.
• Exceptional interpersonal and communication abilities, with a talent for building relationships with vendors, buyers, teammates, and leadership.
• Excellent organizational and time management skills, with the ability to multi-task in a fast-paced environment.
• Proven analytical and problem-solving skills, with a sharp attention to detail.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

• Pay: Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips