Softgoods Coordinator

Retail Concepts, Inc.; Woburn (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Hourly + Commission

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) Plan

Employee Discount

Job summary

Sun & Ski Sports in Woburn, MA is seeking a Softgoods Coordinator to lead our Apparel and Footwear departments with energy and purpose. You'll supervise a customer-focused, high-performing team dedicated to revolutionizing the shopping experience through exceptional service, merchandising excellence, and a fun, interactive environment.

You’ll drive results, streamline processes, and help build a team culture rooted in teamwork, excitement, and success.

Qualifications

• 1+ year(s) of management experience leading, motivating, and developing others.
• Knowledge of shrink reduction and inventory control in retail operations.
• Strong skills in recruiting, interviewing, training, and team development.
• Exceptional interpersonal and communication abilities with vendors, teammates, and leadership.
• Excellent organizational and time management skills in a fast-paced environment.
• Proven analytical and problem-solving skills with attention to detail.

Responsibilities

• Supervise store operations including opening and closing.
• Lead by example to deliver exceptional customer service.
• Train and develop team members on selling techniques and continuous improvement.
• Increase sales through product knowledge communication and enthusiasm.
• Analyze store performance and implement action plans to drive results.
• Identify challenges and provide viable solutions for operational success.
• Maintain engaging visual merchandising consistent with brand standards.
• Ensure policy compliance by employees.
• Lead in-store events and product knowledge clinics.
• Represent Sun & Ski Sports within the local community.
• Communicate with the General Manager and District Manager to stay aligned with goals.
• Assist in managing store expenses and payroll.
• Support Loss Prevention initiatives to minimize inventory loss and cash discrepancies.

Skills

Management experience

Retail operations

Recruiting

Interpersonal communication

Organization

Analytical skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

68 - WOBURN, Woburn, MA, US

Salary Range: $17.00 To $21.00 Hourly

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is looking for a Softgoods Coordinator to lead our Apparel and Footwear departments with energy and purpose! In this role, you'll lead a customer-focused, high-performing team dedicated to revolutionizing the shopping experience through exceptional service, merchandising excellence, and a fun, interactive environment. You’ll drive results, streamline processes, and help build a team culture rooted in teamwork, excitement, and success. If you’re ready to take your retail career to the next level — and have a blast doing it — we’d love to have you on board!

JOB RESPONSIBILITIES

• Serve in a supervisory capacity, including opening and closing the store.
• Lead by example, ensuring your team consistently delivers exceptional customer service that exceeds expectations.
• Train and develop team members on selling techniques and promote a culture of continuous improvement.
• Increase sales through product knowledge communication and by sharing enthusiasm with both team and customers.
• Analyze store performance and implement strategic action plans to drive results and maintain accountability.
• Identify challenges and opportunities, providing viable solutions that support operational success.
• Maintain an engaging visual merchandising presentation consistent with brand standards.
• Ensure employee compliance with all company policies and procedures.
• Lead and participate in in-store events, product knowledge clinics, and community outreach.
• Represent and promote the Sun & Ski Sports brand within the local community.
• Communicate regularly with the General Manager, District Manager, and Home Office to stay aligned with company goals.
• Assist in managing store expenses and payroll, including planning, delegation, and adapting to evolving business needs.
• Support Loss Prevention initiatives, minimizing inventory loss and ensuring accurate cash control.

REQUIREMENTS

• 1+ years of management experience, with the ability to lead, motivate, and develop others.
• Knowledge of retail operations, including shrink reduction and inventory control practices.
• Strong skills in recruiting, interviewing, training, and team development.
• Exceptional interpersonal and communication abilities, with a talent for building relationships with vendors, buyers, teammates, and leadership.
• Excellent organizational and time management skills, with the ability to multi-task in a fast-paced environment.
• Proven analytical and problem-solving skills, with a sharp attention to detail.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

• Pay: Hourly Rate + Commission
• Health, Vision, and Dental Insurance
• Employer Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount