Hardgoods Coordinator

Sun & Ski Sports; Tulsa (OK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hourly rate + Commission

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

PTO

401(k) Plan + Company Match

Employee Purchase Discount

Job summary

Sun & Ski Sports is seeking a driven Hardgoods Coordinator to lead our Bike & Snow departments. You will guide a high-performing team, streamline store operations, and deliver memorable customer experiences in a fast-paced retail environment.

As part of the team, you will drive department sales through strategic planning, hands-on coaching, and strong product knowledge while maintaining excellent service standards and community involvement.

Qualifications

• At least 1 year of management experience leading a team.
• 2+ years in retail bike shop and snow sports industry.
• Outdoor Enthusiast with passion for cycling, skiing/snowboarding, water sports and more.
• Proven talent in networking, recruiting, interviewing, training, and team development.
• Excellent interpersonal and communication skills; strong relationship building with vendors and teams.
• Strong organizational and time management abilities; capable of multi-tasking.
• Analytical and problem-solving skills with keen attention to detail.

Responsibilities

• Supervise store operations including opening and closing as needed.
• Ensure team delivers exceptional customer service and adheres to standards.
• Provide high-quality bike service and maintain equipment performance.
• Train and develop team members in selling strategies and continuous improvement.
• Create and implement plans to increase department sales using data and goals.
• Maintain an appealing department that meets company standards and inspires customers.
• Identify problems/opportunities and present viable, results-oriented solutions.
• Ensure compliance with company policies and procedures.
• Attend Bike & Snow clinics to stay up-to-date on product knowledge.
• Represent Sun & Ski Sports within local cycling and snow communities.
• Support bike and cycling events to strengthen community relationships.
• Communicate with Store Manager, District Manager, and Home Office on initiatives.
• Uphold Loss Prevention standards to minimize inventory loss and cash discrepancies.

Skills

Leadership

Customer service

Communication

Time management

Networking

Team development

Job description

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is looking for a driven and dynamic Hardgoods Coordinator to lead our Bike & Snow departments in delivering excellence. As a Coordinator, you'll lead and develop a high-performing team focused on revolutionizing the way we serve our customers. You’ll drive results by streamlining operations, inspiring your associates, and creating an atmosphere that’s not just about transactions — but memorable, meaningful interactions. If you're ready to bring energy, expertise, and enthusiasm to the floor — this is your chance to make an impact in a fun, fast-paced, and adventurous retail environment.

JOB RESPONSIBILITIES

• Serve in a supervisory capacity, including opening and closing the store as needed.
• Ensure your team consistently delivers exceptional customer service, exceeding expectations.
• Provide high-quality and timely bike service, maintaining the integrity and performance of all equipment.
• Train and develop team members in effective selling strategies and drive a culture of continuous improvement.
• Create and implement strategic plans to increase department sales using data analysis and goal setting.
• Maintain a visually appealing department that meets company standards and inspires customers.
• Identify operational problems and opportunities, and present viable, results-oriented solutions.
• Ensure all employees follow company policies and procedures.
• Attend Bike & Snow clinics (in-store and off-site) to maintain up-to-date product knowledge.
• Represent and promote Sun & Ski Sports within the local cycling and snow sports communities.
• Support and participate in bike and cycling events, strengthening community relationships.
• Maintain ongoing communication with the Store Manager, District Manager, and Home Office to align with company initiatives.
• Uphold Loss Prevention standards, minimizing inventory loss and maintaining accurate cash control.

REQUIREMENTS

• 1+ years of management experience, with the ability to lead, motivate, and develop a team.
• 2+ years of retail bike shop and snow sports industry experience, with working knowledge of business operations and shrink reduction.
• Outdoor Enthusiast with a passion for cycling, skiing/snowboarding, water sports, surfing, swimming, skating, skateboarding, and more!
• Proven talent in networking, recruiting, interviewing, training, and team development.
• Exceptional interpersonal and communication skills to build strong relationships with vendors, buyers, store teams, and upper management.
• Excellent organizational and time management abilities, with the capacity to multi-task effectively.
• Strong analytical and problem-solving skills with keen attention to detail.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Pay: Hourly Rate + Commission

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Company/Vendor-sponsored Product Knowledge/Training Adventure trips