Soft Services Specialist

Jones Lang LaSalle Incorporated; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Medical/Dental/Vision insurance

Paid parental leave

Paid time off

Daily Pay early access

Job summary

Jones Lang LaSalle (JLL) in Austin, TX is seeking a Soft Services Specialist to support on-site operations, ensuring client service excellence while adhering to global standards and local regulations.

You will coordinate food, mail, conference services, and other essential services, work with vendors, and help drive cost-efficiency through continuous improvement initiatives.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 2–3 years experience in supply chain, vendor management, operations, hospitality, or facility management.
• Attention to detail; able to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and excellent internal/external customer service.
• Excellent verbal and written communication; proficient in Microsoft Office.

Responsibilities

• Ensure services are executed per global standards and local regulations.
• Conduct monthly/quarterly/annual on-site assessments of SLAs and performance metrics.
• Collaborate with facility management teams and vendors to deliver services.
• Respond to client needs and concerns; be the initial point of contact for inquiries.
• Assist routing and dispatching of work orders to staff and vendors.
• Identify risks and escalate to prevent privacy breaches or disruptions.
• Support continuous improvement and cost-reduction initiatives.
• Implement strategic initiatives from Soft Services leadership.

Skills

Attention to detail

Multitasking

Collaboration

Independent work

Time management

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Soft Services Specialist is responsible for supporting soft services operations, under approved processes and procedures in accordance with the requirements of all local, state and federal mandates. The Soft Services Specialist will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is Client facing and the Soft Services Specialist must be able to exhibit exceptional customer service and communication skills, both in-person and virtually.

Key Responsibilities

• Ensure food services, mail services, conference services, copy centers, fitness centers, media services, secure destruction services, & parking are executed in a manner consistent with the Client’s global standard processes, professional brand image, and compliant with applicable local laws, rules and regulations
• Conduct monthly / quarterly / annual on-site operational assessments of vendor service level agreements, compliance with policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client
• Build strong relationships and work collaboratively within the facility management team in the delivery of the services across all business lines (Engineering, Transactions, Projects, Planning, etc.) and coordinate with vendors and the Client
• Anticipate and respond to Client’s needs and concerns
• Serve as the initial point of contact for Client employee inquiries and issues related to Soft Services
• Ensure the customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
• Assist with the routing and dispatching of work orders to technical staff, vendors or other services providers
• Identify potential risks and elevate, as appropriate, to ensure no privacy breeches, security incidents or disruption to the Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re‑engineering and other ideas that provide service delivery efficiencies
• Support ongoing cost reduction programs to reduce operating costs while managing risk
• Implement strategic initiatives at the direction of the Soft Services leadership
• Perform additional job duties, as requested

Qualifications

• Bachelor’s degree or equivalent education and experience
• 2 – 3 years prior experience in supply chain (vendor) management, operations, hospitality services, facility / property management experience and/or knowledge of commercial real estate, preferred
• Outstanding attention to detail
• Ability to manage multiple priorities and deliver results in a fast‑paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Highly organized with a proactive mindset
• Excellent verbal and written communication skills with the ability to communicate professionally
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Austin, TX

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.