Soft Services Manager

US AMR-Jones Lang LaSalle Americas, Inc.; Hillsboro (OR); On-site; USD 85,000 - 120,000; Full time

Job summary

Jones Lang LaSalle Americas, Inc. in Hillsboro, OR is seeking a Soft Services Manager to lead facilities and experience-focused services for the account team.

The role supports the Soft Services Director and Regional Directors in delivering comprehensive operations and service offerings that positively impact employees and guests. The position emphasizes program development, continuous improvement, and compliant operations while reducing operating costs and ensuring high customer satisfaction

Qualifications

• High school diploma or equivalent.
• At least seven years of facilities, retail, or hospitality experience.
• Knowledge of real estate, facilities soft services, and hospitality services.
• Proficiency with MS Office and ability to learn new software.
• Strong customer service mindset and teamwork.

Responsibilities

• Consulting with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, and performance of the Facility/Workplace Experience program.
• Collaborating with all levels of the account team to ensure service excellence and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services.
• Assisting in implementing short and long-term projects for the client while ensuring compliance with client and company policies and audit standards.
• Exploring innovative programs, processes, and procedures to reduce costs, increase productivity, and improve workplace experiences.
• Fostering continuous improvement by leveraging internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program.

Skills

Facilities management

Customer service

Teamwork

MS Office

Real estate knowledge

Self-motivated

Education

Facilities/Hospitality degree or equivalent

Tools

MS Office

Job description

Soft Services Manager

Posted 13 days ago Full Time Less than 10 applies

Hillsboro, OR 97124

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

This position supports the Soft Services Director and Regional Facilities Directors in delivering comprehensive facilities and experience-focused services for the account team, encompassing soft services, facilities management, customer experience training, and overall operations. The Soft Services Lead assesses, recommends, and implements service offerings that positively impact workplace experiences for the client's employees and guests. This role involves collaborating on program development, reviewing operational performance, ensuring compliance with policies and audit standards, and driving continuous improvement through innovative processes that enhance service delivery while reducing operating costs.

Your day-to-day tasks will include:

• Consulting and collaborating with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program
• Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services
• Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long-term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards
• Exploring and recommending innovative programs, processes, and procedures to reduce short and long-term operating costs, increase productivity, and improve client and guest workplace experiences
• Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program

Required Qualifications:

• High school diploma or equivalent
• Minimum of seven years of facilities, retail, or hospitality industry experience
• Knowledge of real estate, facilities soft services, and hospitality services
• Computer proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications
• Strong belief in customer service and professionalism with a strong sense of teamwork
• Self-motivated, self-starter qualities with high energy who thrives in a fast-paced environment and embraces challenges

Preferred Qualifications:

• Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management
• Experience with workplace experience program development and implementation
• Familiarity with vendor management and coordination
• Knowledge of facilities management best practices and industry trends
• Experience in implementing customer experience training programs
• Background in operational performance assessment and improvement initiatives
• Understanding of compliance standards and audit processes in facilities management
• Experience with change management and continuous improvement methodologies

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Hillsboro, OR

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

This position supports the Soft Services Director and Regional Facilities Directors in delivering comprehensive facilities and experience-focused services for the account team, encompassing soft services, facilities management, customer experience training, and overall operations. The Soft Services Lead assesses, recommends, and implements service offerings that positively impact workplace experiences for the client's employees and guests. This role involves collaborating on program development, reviewing operational performance, ensuring compliance with policies and audit standards, and driving continuous improvement through innovative processes that enhance service delivery while reducing operating costs.

Your day-to-day tasks will include:

• Consulting and collaborating with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program
• Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services
• Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long-term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards
• Exploring and recommending innovative programs, processes, and procedures to reduce short and long-term operating costs, increase productivity, and improve client and guest workplace experiences
• Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program

Required Qualifications:

• High school diploma or equivalent
• Minimum of seven years of facilities, retail, or hospitality industry experience
• Knowledge of real estate, facilities soft services, and hospitality services
• Computer proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications
• Strong belief in customer service and professionalism with a strong sense of teamwork
• Self-motivated, self-starter qualities with high energy who thrives in a fast-paced environment and embraces challenges

Preferred Qualifications:

• Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management
• Experience with workplace experience program development and implementation
• Familiarity with vendor management and coordination
• Knowledge of facilities management best practices and industry trends
• Experience in implementing customer experience training programs
• Background in operational performance assessment and improvement initiatives
• Understanding of compliance standards and audit processes in facilities management
• Experience with change management and continuous improvement methodologies

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.