Social Worker Level II (BHEARD)

New York City Health and Hospitals Corporation; New York (NY); Hybrid; USD 77,000 - 94,000; Full time

Job summary

NYC Health + Hospitals is seeking a Social Worker II for mobile crisis response in New York City. The role focuses on de-escalation, brief crisis interventions, and rapid connection to services for individuals in mental health crises, trauma, or substance use challenges.

Responsibilities include risk assessment, disposition planning, documentation, and collaboration with community supports. Licensure as LMSW or LCSW by NYSED is required; experience with mobile crisis teams is preferred.

Qualifications

• Valid LMSW or LCSW license issued by NYSED.
• Experience with mental health and substance use cases.
• Ability to perform crisis evaluations and risk assessments.
• Field-based crisis response in diverse settings.

Responsibilities

• Provide frontline crisis response in the community.
• Conduct crisis evaluations and risk assessments.
• Deliver crisis intervention and de-escalation in the field.
• Develop rapid, patient-centered disposition plans.
• Complete timely documentation meeting quality standards.
• Collaborate with supports and community resources.
• Train and orient new Social Workers and participate in meetings.
• Adhere to ICARE values and relevant standards.

Skills

Mental health

Substance use

Disposition planning

Field-based service

Motivational interviewing

Lived experience

Education

LMSW license NYSED

LCSW license NYSED

Tools

EPIC EMR

PSYCKES

WebEx

Microsoft Office

Job description

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

For Assignment to Level II
1. Valid license as an LMSW issued by the NYSED; or
2. Valid license as an LCSW issued by the NYSED.

Duties & Responsibilities

B-HEARD (Behavioral Health Emergency Assistance Response Division) is a New York City program that deploys interdisciplinary teams to respond to behavioral health emergencies through the 911 system. Teams operate seven days a week (including holidays). Social Workers operate across a range of shifts, including evenings, weekends, and holidays, and will be deployed across community, clinical, and field-based settings.

The Social Worker II provides frontline crisis response in the community, supporting people experiencing mental health crises, substance use challenges, suicidality, trauma, or acute stress.Core responsibilities include de-escalation, brief crisis interventions, comprehensive risk assessments, and rapid connection to appropriate services.This role requires excellent judgement, adaptability, and the ability to engage effectively in unpredictable and high-pressure environments.

Some of the physical activities performed in this position include working outdoors in all weather conditions, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods of the day or night in a vehicle, treating patients at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. Must be able to perform duties in a variety of indoor and outdoor work environments and community settings, including in ambulance-style vehicles, residences, healthcare facilities, shelters, public spaces, and other locations where services are provided. Ballistic vests are available. When in the field, administrative tasks such as telephone calls, virtual meetings and medical record documentation are typically done in a moving vehicle.

General tasks and responsibilities will include:

• Participate in ongoing training and supervision
• Conduct crisis evaluations, including risk and safety assessments
• Deliver crisis intervention, de-escalation and engagement strategies in the field
• Develop rapid, patient-centered disposition plans
• Access and leverage real-time health informationCollaborate with natural supports and community resources
• Complete timely documentation that meets quality standards
• Provide peer support and orient new Social Workers
• Participate in team, borough, program, and departmental meetings
• Adhere to H+H, city, state, and federal standards and regulations
• Model person-centered, recovery-oriented, trauma-informed and culturally responsive practice
• Demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
• Perform other duties as assigned

Department Preferences

At minimum, one-year experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, inpatient psychiatric care) and three years’ experience preferred

EMS Radio,

Ballistic Vest

H+H issued cell/smart phone and related email and SMS/text platforms for communication,

Laptop and smart phone, Microsoft Office, EPIC/electronic medical record, PSYCKES, WebEx (and other virtual meeting platforms)

• Mental health and substance use
• Disposition planning
• Field-based service
• Motivational Interviewing
• Individual or familial lived experience in behavioral health is highly preferred

JOB DETAILS

$85,078

Full-Time

BEHAVIORAL HEALTH RESPONSE

Social Services

Aug 14, 2026

LOCATION

NYC Health + Hospitals/Central Office

55 Water St

New York, NY 10004

South Ferry (1) ,

Bowling Green (4,5)

15 minutes walk from nearest station to the hospital.

ABOUT NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation, annually serving more than a million New Yorkers in more than 70 patient care locations across the city’s five boroughs. Our mission is to care for all, without exception.