Social Worker- Case Management (Full Time, Day)

Rochester Regional Health; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Rochester Regional Health in Newark, NJ is seeking a Social Worker to support patients and families through care planning, rounds, and coordinated discharge. You will advocate for insurance coverage, participate in multidisciplinary teams, and ensure compassionate, patient‑centered service.

The role emphasizes documentation, communication, and collaboration with care managers to meet psychosocial needs, arrange transportation, and connect with community resources.

Qualifications

• Healthcare experience is preferred.
• Bachelor’s Degree in Social Work (or related) required for hires before 2024.
• Bachelor’s Degree in Social Work required for hires after 2024.

Responsibilities

• Provide patient care coordination and advocacy for insurance coverage.
• Manage referrals and ensure proper documentation.
• Develop and implement treatment plans for discharge or ongoing care.
• Coordinate multidisciplinary rounds and community liaison.
• Assist in transportation and discharge planning.

Skills

Healthcare experience

Compassionate

Documentation skills

Communication skills

Interpersonal skills

Education

Bachelor’s Degree in Social Work

Job description

SUMMARY As a Social Worker, you play an important and trusted role in the lives of patients and their family. You are an integral part of their care and recovery.

POSITION: Social Worker LOCATION: Demay DEPARTMENT: Case Management SCHEDULE: Full Time 7:30am-4pm HOURS: 40 hrs per week

ATTRIBUTES

One (1) year of experience in a healthcare setting preferred Compassionate, warm and patient focused Exceptional documentation and planning skills Excellent communication and interpersonal skills

RESPONSIBILITIES

Patient Care. Determine patient needs through rounds, chart review, patient/family interviews and team conferences; coordinate multidisciplinary and agency case conferences; work with care managers to advocate for patient/family to obtain approval for insurance coverage

Referral Management. Manage referrals related to patients at risk and determine appropriate intervention strategies and document as implemented; ensure inappropriate referrals are channeled correctly and documented

Treatment Plan Development. Coordinate assessments and develop care plan in accordance with accepted social work policy; implement plan of intervention preparatory to discharge or initiate continued care plan

Key Responsibilities:

• Manages referrals related to patients with psychosocial needs and determines appropriate interventions and strategies to meet those needs. Reviews track board census or documentation to identify high risk patients not referred. Determines patient needs through interdisciplinary rounds, chart review, patient/family interviews and team conferences. Documents social work intervention. Ensures that all inappropriate referrals are channeled correctly and documented.
• Assesses patient needs and determines mode of intervention. Possesses appropriate age and specific knowledge about the dynamics of group assigned and assesses patient needs accordingly as documented in Care Connect or medical record. Interviews patients and/or families and records psychosocial assessments in accordance with the social work documentation policy as documented in chart. Coordinates assessments and develops care plans in accordance with accepted social work policy as documented in chart. If indicated, evaluates patients for the appropriate level of care as documented in chart, office file, and by referrals. Coordinates multidisciplinary and agency case conferences as needed, as verified through chart notes indicating attendance, problems discussed and treatment plan.
• Implements plan of intervention preparatory to discharge or initiating continued care plan in compliance with departmental and governmental regulations.
• Works with care manager, acts as intermediary, with Health Care Insurance providers (ex. HMO’s, private insurance, Medicare), advocating for patient/family, to obtain approval for coverage as documented in the chart. Involves patient/family in the treatment planning process as demonstrated in the chart notes, and signatures on the appropriate forms.
• Executes plan of discharge/continued care which is mutually agreeable to patient/family. Notifies involved parties (ex., doctor, family, patient, facility) concerning the discharge, within 24 hours of receipt of discharge authorization as documented in chart. Requests needed paperwork from nursing/doctor other disciplines as documented in the chart.
• Arranges for transportation of patient where needed in accordance with hospital procedure, as documented in the chart.
• Acts as liaison with the community and as a referral source.
• Performs other duties as assigned.

Minimum Qualifications

• For those hired on or before December 31, 2023, a Bachelor’s Degree in Social Work or related degree is required.
• For those hired on or after January 1, 2024, a Bachelor’s Degree in Social Work is required.

EDUCATION

BS: Social Work (Required)

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$25.50 - $35.00 CITY: Newark POSTAL CODE: 14513 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St.Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials.

It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.