Social Worker - Case Management

UNC Health; Rocky Mount (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

UNC Health Nash is seeking skilled social work professionals to provide psychosocial assessments and care planning for patients across Nash, Edgecombe, Halifax and Wilson counties. You will document plans and progress, coordinate discharge needs with ED staff, and assist with crisis intervention and community referrals.

We value collaboration, compassion, and innovation, with duties spanning family therapy, care coordination and quality improvement to enhance patient outcomes in a dynamic

Qualifications

• Bachelor’s Degree in Social Work required.
• Master’s Degree in Social Work preferred.
• Minimum of two years paid experience in social work.
• Valid NC Driver’s License, BLS and CPI required.

Responsibilities

• Provide psychosocial assessment, care planning, intervention and evaluation.
• Document plan of care and progress notes on patient responses to interventions.
• Prioritize high-need patients and coordinate discharge planning with ED staff.
• Address crisis situations and coordinate with protective services as needed.
• Collaborate with care teams to support transitions and community referrals.
• Maintain clear communication with patients, families and health professionals.

Skills

Social Work

Crisis Intervention

Care Planning

Discharge Planning

Documentation

Team Communication

Education

Bachelor's in Social Work

MSW preferred

Job description

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. We serve a diverse patient base across Nash, Edgecombe, Halifax, and Wilson Counties. Prioritizing excellence, compassion, and innovation, we provide exceptional care and support to every individual.

Summary

Provides psychosocial assessment, care planning, intervention and evaluation to individuals and families undergoing treatment for patients and provides appropriate documentation of plan of care as well as progress notes documenting the patient’s response to interventions. Utilizes individual or family treatment modalities and makes appropriate referrals for community agencies and support services.

Responsibilities

• Prioritize patients needing psychosocial assessment/interventions and address immediate discharge needs, documenting interventions and progress notes. Escalate barriers according to established procedures.
• Discharge and Transitions Planning: Discuss options with ED staff, patients, and families to ensure safe discharge and coordinate post‑service needs, including community resources and psychiatric/addiction services. Collaborate with primary care physicians and other care team members.
• Crisis Intervention: Advocate for patients and families, address crisis situations (e.g., violence, abuse, death, or sexual assault), provide counseling, and follow established protocols for protective services.
• Address Frequent ED Utilization: Develop care plans for high‑frequency users, assess reasons for ED use, educate patients, and coordinate resources to secure a primary care provider.
• Communicate with team members, physicians, and other care providers, giving concise reports on patient progress and ensuring confidentiality.
• Communicate with patients/representatives, explaining treatment purpose and addressing concerns, while following grievance procedures.
• Demonstrate age‑appropriate treatment knowledge for pediatric, adolescent, adult, and geriatric patients.
• Participate in quality assurance and improvement activities, contributing data, analysis, and ideas to enhance patient outcomes.
• Perform other duties as assigned, such as assisting with behavioral health housing placements and community liaison projects.

Education

• Bachelor’s Degree in Social Work
• Master’s Degree in Social Work preferred

Licensure / Certification

• Valid NC Driver’s License
• BLS required
• CPI required

Professional Experience

• Minimum of two years paid experience in social work
• Experience in clinical/medical setting, crisis intervention, and work with groups, families, and individuals preferred

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.