Social Worker Case Aide

Snoqualmie Indian Tribe; Snoqualmie (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company match

Paid holidays and PTO

Job summary

The Snoqualmie Indian Tribe seeks a Case Aide to provide administrative and direct service support to the ICW Program Manager and social workers in Snoqualmie, WA. Responsibilities include maintaining case records, processing payments, coordinating family visitation, and assisting with transportation and other client needs.

The role emphasizes accurate documentation, confidentiality, and promoting the health, safety, and well-being of children and families within the ICW program.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Provide direct administrative support to the ICW Program Manager and program social workers.
• Respond to inquiries, take messages, schedule appointments, and assist with program coordination.
• Receive, enter, and maintain intakes and tribal inquiries in the case management database, ensuring information is accurate, complete, and entered in a timely manner.
• Process payments for foster care placements in accordance with established program procedures and approval requirements.
• Maintain related payment records and documentation.
• Organize and maintain accurate program paperwork, case records, and administrative documentation.
• Schedule and supervise visitation between parents and children and document visitation observations clearly, objectively, and accurately.
• Provide care for children when parents are absent during visitation, including transportation and basic child care.

Skills

Microsoft Office

Customer service

Communication

Confidentiality

Education

High School Diploma or GED

Tools

Case management database

Job description

Description

The Case Aide provides administrative and direct service support to the Indian Child Welfare (ICW) Program Manager and program social workers. Responsibilities include maintaining case records, processing program documentation and payments, coordinating and supervising family visitation, and assisting with transportation and other client needs. The position supports the delivery of ICW services while ensuring accurate documentation, confidentiality, and the health, safety, and well-being of children and families.

ESSENTIAL DUTIES:

• Provide direct administrative support to the ICW Program Manager and program social workers.
• Respond to inquiries, take messages, schedule appointments, and assist with program coordination.
• Receive, enter, and maintain intakes and tribal inquiries in the case management database, ensuring information is accurate, complete, and entered in a timely manner.
• Process payments for foster care placements in accordance with established program procedures and approval requirements. Maintain related payment records and documentation.
• Organize and maintain accurate program paperwork, case records, and administrative documentation, including records of client resources distributed.
• Provide information to the public, clients, families, and other interested parties regarding program services, policies, and procedures.
• Schedule and supervise visitation between parents and children and document visitation observations clearly, objectively, and accurately.
• Provide care for children when parents are absent during visitation. This may include transportation, feeding, changing diapers, organizing activities that support children's physical, emotional, intellectual, and social development, and providing other necessary care to maintain children's health, safety, and welfare
• Transport clients to required meetings and assist with other identified needs, as requested.
• Maintain awareness of potential conflicts with current and historical ICW cases and communicate concerns to the Program Manager.
• Maintain awareness of ICW staff availability throughout the business day to support program coordination.
• Receive, sort, distribute, and prepare mail, messages, office supplies, and other materials as needed.
• Perform basic word processing tasks, including preparing letters, forms, case lists, court docket schedules, reports, and other documents, as requested by the ICW Program Manager.

ADDITIONAL DUTIES:

• Participate in program staff meetings and trainings as appropriate.
• The Tribe values its commitment to community service and the well-being of its members. In recognition of this, each employee may be expected to perform duties from time to time which may not be related to their regular responsibilities.
• Other duties as assigned.

Requirements

• Ability to work effectively independently and as part of a team.
• Ability to maintain confidentiality and use tact and discretion.
• Ability to organize and prioritize multiple tasks and responsibilities effectively.
• Knowledge of basic administrative procedures and office practices.
• Strong customer service and written and verbal communication skills.
• Ability to communicate effectively and respectfully with diverse populations, including children and families.
• Ability to recognize and appropriately respond to safety concerns involving children and families.
• Ability to exercise sound judgment and respond appropriately to unexpected or challenging situations.
• Knowledge of trauma-informed practices when working with children and families.
• Ability to observe and objectively document family interactions and report concerns appropriately.
• Ability to manage challenging interactions and use appropriate de‑escalation techniques.
• Ability to establish and maintain appropriate professional boundaries when working with children and families.
• Knowledge of Native cultures, history, and traditions is strongly preferred.
• Proficiency in Microsoft Office programs.

EDUCATION & EXPERIENCE:

Education Required:

• High School Diploma or GED required.

Experience:

• Six or more months of administrative office, customer service, or human services work experience is required.
• Experience working directly with children and families in child welfare, social services, Tribal programs, or a related setting is preferred.
• Prior case aide experience is preferred.

Certifications/Licenses:

• Must possess and maintain a valid and unrestricted Washington State driver’s license.
• Upon hire, successfully complete and pass required trainings, such as defensive driving and HIPAA compliance.
• Current CPR/1st Aid card, TB immunization, and blood borne pathogens training preferred; required to obtain all within first six months of hire.

Other Requirements:

• Must be able to pass a thorough pre‑employment background investigation.
• Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy to include pre‑employment screening.

WORK ENVIRONMENT:

The work environment includes an office environment in a controlled atmosphere building, outdoor and indoor parks and play areas, local community centers, public spaces as well as client homes and courtrooms. This position can be high stress at times which may include emotional and physical outbursts by children participating in visitation sessions. Noise levels are generally low to moderate but may increase to high levels occasionally.

TRIBAL PREFERENCE POLICY:

The Snoqualmie Indian Tribe follows the Tribal Hiring Preference as outlined in tribal policies, including the Tribal Employment Rights Ordinance (TERO). TERO sets forth certain hiring preferences for qualified individuals who are enrolled in a federally recognized Indian tribe, as well as, in some cases, preference for certain family members of those individuals.

Additional Information:

• Hourly compensation will be determined based on experience and starts at $27.21 per hour
• This position is a regular full‑time position and employment is at will.

Location:

• Snoqualmie, WA

Benefits:

• First of the month following date of hire - competitive medical, dental, vision, life, and disability insurance benefits for all regular full‑time employees.
• After 90 days - 401k retirement plan with employer matching contributions up to 4%.
• Paid Holidays - Up to 18 paid holidays are offered every calendar year, which includes the workdays between Christmas Eve and New Year’s Day.
• Paid Time Off – Employees accrue 12+ days sick and vacation leave respectively. Increases based on years of service.

Additional Perks:

• Additional time off opportunities available including bereavement, military, parental and jury duty.
• Childcare subsidy for children enrolled full‑time in the Snoqualmie Tribe Child Development Center.
• Employee discounts at Snoqualmie Casino (tickets/events, gift shop and restaurants), Salish Lodge & Spa (rooms, spa & dining) and Crescent Market (gas discount card).
• Third party perks include movie tickets, theme parks, shows and attractions & more.
• Employee assistance plans.