Social Work Supervisor (Transitions)

Good Shepherd Services, Ltd; New York (NY); Hybrid; USD 72,000 - 78,000; Full time

Job summary

The Bronx Transitions Program at Good Shepherd Services, Ltd. in New York seeks a Social Work Supervisor to ensure that clinical casework and case management meet high professional standards and comply with ACS policies and contractual commitments.

Lead a multidisciplinary staff team, oversee intake and assignment, accompany workers on home visits and court hearings, and ensure accurate, timely documentation while promoting strength‑based, trauma‑informed practice.

Qualifications

• Master's in Social Work required; NYS licensure preferred (LMSW/LMHC/LCAT).
• Three years of related child welfare experience required.
• Strong organizational, administrative and supervision skills; bilingual skills preferred.

Responsibilities

• Oversee day-to-day operation of the prevention program in collaboration with the Program Director.
• Recruit, hire, onboard and supervise staff; ensure quality counseling, case management and documentation.
• Lead home visits, safety conferences, court hearings and counseling sessions as needed.
• Monitor data requests, coordinate with ACS and GSS partners, and ensure safety decisions.
• Coordinate intake, supervise staff, and support SBC implementation across supervision sessions.
• Conduct annual performance evaluations and guide staff training needs.

Skills

Organizational skills

Administrative skills

Interpersonal skills

Clinical skills

Bilingual English/Spanish

Education

Master's in Social Work

Tools

SBC Certification

Job description

Location: 2471 Morris Ave. Bronx, NY

Reports to: Program Director

Hours: 35 hours, Exempt *Must be able to work onsite- hybrid schedule at leadership discretion**

Salary: $72,000 - $78,000

Job Summary

The Bronx Transitions Program is a specialized borough-wide prevention program for families challenged by substance use and/or mental health issues. The Social Work Supervisor ensures that clinical casework and case management services provided by the staff meet or exceed expected standards of professionalism and that the prevention program complies with agency and Administration for Children’s Services (ACS) policies and contractual commitments.

Our Superstar Candidate Is

• Passionate about providing high quality services to families in child welfare
• A lifetime learner, continuously developing their clinical skills
• Dedicated to modeling strength-based, trauma-informed practice with staff and families
• Committed to providing high quality supervision with a coaching and growth mindset
• Centered on developing all levels of staff
• Focused on performance management in order to ensure the supervisory team regularly exceeds expectations
• Committed to the Good Shepherd Services mission, vision, and values, possessing and demonstrating cultural humility.

Major Duties

Leadership

• Work closely with Program Director in overseeing the day-to-day operation of the prevention program.
• Recruit, hire, onboard, and supervise varied levels of staff to ensure high-quality performance in all areas including counseling, case management, and accurate and timely documentation.
• Accompany workers during home visits, safety conferences, Court hearings, and counseling sessions as needed.
• Respond to internal and external requests for data and case information.
• Actively collaborate to connect participants to other GSS programs and services as needed and appropriate.
• Collaborate with Family Services Unit (FSU) staff, Family Court Legal Services (FCLS) staff and other service providers in making safety decisions and ensuring appropriate services.
• Represent program needs, concerns, and perspective at all required ACS and GSS meetings and trainings.
• Handle case-related crises with professionalism, urgency, and care, including incidents involving reports to the State Central Registry.

Program Implementation & Development

• Coordinate intake assessment and case assignment process, including participating in ACS-Child Safety Conference to engage families for intensive services.
• Participate in Clinical Diagnostic Team Meetings (CDTs) and provide clinical recommendations which meet best case practice standards as well as contractual requirements.
• Implement and integrate the principles and procedures of Solution Based Casework: assessment, family and individual level outcomes, action plans and documentation and celebration.
• Facilitate case consultation and offer support and guidance to ensure staff are adhering to the tenets of SBC.
• Integrate the practices of SBC into every supervisory session.
• Participate in continued SBC training, coaching and the SBC certification process.

Compliance, Documentation & Data Management

• Complete monthly supervisory case review notes for each case supervised.
• Maintain oversight for meeting contractual obligations and mandates, especially performance-based targets, program utilization, and casework contacts.
• Monitor, review and approve assigned workers’ cases for day-to-day documentation, including progress notes, FASPs, Court reports, other assessments, and statistical records.
• Ensure that adequate safety and risk assessments are conducted for all children and families.
• Conduct annual performance evaluation reviews of direct reports and evaluate workers’ training needs, providing individualized assistance and referrals for training.

Qualifications

• Master's in Social Work Required or Masters in Related Field Required.
• NYS Licensure is preferred LMSW; LMHC; LCAT
• Three years of related child welfare experienced required.
• Bilingual - English/Spanish preferred
• Must have strong organizational, administrative, interpersonal, and clinical skills
• Must be able to work at least two evenings per week in order to provide supervisory support
• Must have strong inquiry skills and ability to seek and share internal and external best practices in order to achieve program excellence
• Must have a commitment to work from a strength based, trauma-informed & youth and family development perspective
• SBC Certified as a Supervisor or Worker a plus