Social Work Supervisor (Adult Protective Services)

New Hanover County; Wilmington (NC); Hybrid; USD 72.000 - 97.000; Vollzeit

Benefits dieser Stelle

401k contributions

Retirement plan

Flex time and telework availability

Paid sick leave

Paid holidays

Paid parental leave

Education leave

Medical, dental, and vision insurance

Wellness center

Professional development

Community service leave

Zusammenfassung

New Hanover County is seeking an experienced Social Work Supervisor to join the Adult Services division of the Social Services department. The role shares supervisory responsibility for Adult Protective Services and APS‑T social workers, guiding assessments, investigations, and ongoing case management.

The position involves supervising staff, coordinating across APS and APS‑T services, reviewing case decisions, and ensuring compliance with state and agency standards.

Qualifikationen

• MSW from an accredited school of social work with 3 years of professional social work experience
• Or a BSW from an accredited school of social work with 4 years of professional social work experience
• Must have NC driver's license and good driving record

Aufgaben

• Supervises APS and APS-T staff, assigns and evaluates work, and conducts evaluations.
• Coordinates operations across APS and APS-T, monitors reports and program activity.
• Directs APS intake/assessment and APS-T case management activities and timelines.
• Reviews case records for completeness, timeliness, and compliance with policies.

Kenntnisse

Supervisory experience

Staff coordination

Communication

Leadership

Ausbildung

MSW

BSW

Tools

Traverse

Jobbeschreibung

Are you an experienced Social Work Supervisor looking to make a positive impact within your community? Do you like the beach, great food, and friendly people? If so, look no further because New Hanover County has all of that plus much more!

New Hanover County is seeking an experienced Social Work Supervisor to join the Adult Services division of the Social Services department. This position shares supervisory responsibility for Adult Protective Services social workers and Adult Protective Services Treatment (APS‑T) social workers. The position supervises daily performance and activities across APS assessment/investigation and APS‑T ongoing case management, including assigning and evaluating work, monitoring assessments and treatment case plans, responding to immediate‑risk situations, supporting case decisions and transitions, and reviewing documentation for compliance with state and agency standards.

Essential Duties:

• Supervises two or more full‑time staff, including APS and APS‑T social workers, to include prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination, and disciplinary recommendations.
• Coordinates departmental operations across APS and APS‑T services, including establishing goals; assessing workflow and staffing needs; ensuring compliance with applicable laws, regulations, and policies; monitoring work assignments; completing required reports; and monitoring program activity, outcomes, and expenditures.
• Supervises APS intake and assessment activities, including reviewing reports and initial evaluations; assigning cases; monitoring initiation and case‑decision timeframes; responding to immediate‑risk situations; and providing direction regarding protective‑service decisions.
• Supervises APS‑T ongoing case‑management activities, including monitoring treatment case plans, service delivery, client contacts, high‑risk cases, quarterly and annual reviews, and timely case closure or transfer.
• Conducts case staffing with APS and APS‑T social workers at least biweekly to review safety concerns, next steps, case progress, documentation, and case decisions; and provides consultation and expert guidance regarding capacity, consent, service planning, legal intervention, and complex cases.
• Participates in APS‑to‑APS‑T transfer staffings to ensure case decisions are understood, concerns are addressed, and an initial treatment strategy is developed; coordinates joint home visits and transitions among APS, APS‑T, In‑Home Aide, and other Adult Services programs when required.
• Reviews APS and APS‑T case records and work items for completeness, timeliness, and compliance, including case plans, high‑risk case documentation, quarterly and annual review materials, closure or transfer documents, coding, case notes, and records maintained in Traverse.
• Coordinates staff training and represents the department through citizen response, boards, committees, multidisciplinary teams, and community partnerships; advocates for clients and staff in coordination with agencies, landlords, health‑care providers, legal partners, and community organizations.
• Provides supervisory coverage for intake, after‑hours, emergency, and other Adult Services functions as assigned; performs other duties of a similar nature or level; and performs work during emergency/disaster situations.

Working for New Hanover County's Social Services Department:

New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

Salary Information:

The target hiring range for this position is $71,920.00 - $97,091.50. The full salary range for an incumbent hired into this position is $71,920 to $122,263. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer‑paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Required Education and Experience:

• MSW from an accredited school of social work and 3 years of professional social work experience;
  • or a BSW from an accredited school of social work and 4 years of professional social work experience;
  • or an equivalent combination of education and experience.
• Must have current, or prior NC adult welfare experience.
• Adult Protective Services supervisory experience in a Department of Social Services preferred.
• Must have good driving record and own transportation.

Required Licenses/Certifications:

• NC Driver's License and good driving record.

Next Steps:

This role is posted continuously with a priority application date of Thursday 11/19/2026. After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.

All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint‑based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.