Social Work Practitioner - Journey

East Carolina University; Greenville (NC); On-site; USD 48,000 - 53,000; Full time

Job summary

East Carolina University (ECU) is a public research university in Greenville, NC, recognized as a top public university with strong emphasis on research, healthcare education, and community impact. This clinical case management role supports the Internal Medicine Infectious Diseases and International Travel Health Division and reports to the program manager or director of case management.

The position requires a Bachelor’s degree in a Human Services discipline with relevant coursework.

Qualifications

• Bachelor’s degree in a Human Services discipline with coursework related to the area of assignment.
• Some positions may require certification to practice as a certified or licensed Clinical Social Worker as required by the North Carolina Social Work Certification Board.

Responsibilities

• Provide leadership and mentorship to human service practitioners and community health workers, oversee special projects, support staff training and onboarding, conduct chart audits and reviews, and lead or co‑lead quality improvement initiatives and program development activities (30%)
• Coordinate care for patients with complex medical and psychosocial needs by conducting assessments, developing individualized care plans, identifying and addressing barriers to care, facilitating referrals, advocating for patients, supporting retention and re‑engagement in care, and coordinating access to medical care and supportive services (60%)
• Maintain effective communication and collaboration with patients, medical providers, community partners, and other stakeholders; support program outreach and education, interpret and communicate program policies and procedures, and participate in quality improvement activities (10%)

Skills

Case management

HIV care knowledge

Education

Bachelor’s degree in Human Services

Job description

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $47,947 - $53,274

Salary Grade Equivalency

Salary Grade Equivalency NC11

Work Schedule

Work Hours

Work Hours 8:00 a.m. - 5:00 p.m., flexible with needs of the program

Position Location (City)

Job Category

Job Category Staff

Be a Pirate!

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

Academic Affairs , led by the Provost and Senior Vice Chancellor for Academic Affairs, comprises the university’s colleges, schools and libraries, along with other academic support and administrative units. Academic Affairs works collaboratively to strengthen ECU’s culture of academic excellence in line with our mission to be a national model for student success, public service and regional transformation.

The Brody School of Medicine at East Carolina University is composed of departments that function to increase the supply of primary care physicians to serve the state; improve the health and well‑being of the region; and train physicians who will meet the healthcare needs of the state. The ECU Brody School of Medicine is aligned with ECU Health as a clinically integrated academic healthcare organization. This integration allows the two organizations to provide efficient, effective and high‑quality care to eastern North Carolina residents. For more information, visit ECUHealth.org.

The Internal Medicine Infectious Diseases and International Travel Health Division is dedicated to the treatment of people living with infections in eastern North Carolina. Our physicians and physician extenders provide care for patients in Greenville and surrounding counties.

Primary Purpose of Position

This position is responsible for providing comprehensive clinical case management and coordinating care for patients with complex medical and psychosocial needs. Reporting to the program manager and/or director of case management, the position provides care planning, patient advocacy, care coordination, crisis intervention, and support for high‑acuity patients while providing guidance and support to human service practitioners.

Key Responsibilities include:

• Provide leadership and mentorship to human service practitioners and community health workers, oversee special projects, support staff training and onboarding, conduct chart audits and reviews, and lead or co‑lead quality improvement initiatives and program development activities (30%)
• Coordinate care for patients with complex medical and psychosocial needs by conducting assessments, developing individualized care plans, identifying and addressing barriers to care, facilitating referrals, advocating for patients, supporting retention and re‑engagement in care, and coordinating access to medical care and supportive services (60%)
• Maintain effective communication and collaboration with patients, medical providers, community partners, and other stakeholders; support program outreach and education, interpret and communicate program policies and procedures, and participate in quality improvement activities (10%)

Minimum Education, Knowledge, Skills, and Experience

Bachelor’s degree in a Human Services discipline with coursework related to the area of assignment. Some positions may require certification to practice as a certified or licensed Clinical Social Worker as required by the North Carolina Social Work Certification Board. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

• Experience in case management working with clients with HIV disease
• Working knowledge of the Ryan White program

License or Certification required by the Department

None

Additional Instructions to Applicant

Position is subject to occupational health clearance. CLINICAL SUPPORT POSITION – NOT SUBJECT TO STATE HUMAN RESOURCES ACT . The Brody School of Medicine at East Carolina University is affiliated with ECU Health Medical Center, which serves as its teaching hospital, as well as the flagship hospital for ECU Health. Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP ) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b, 457). This position is not eligible to participate in the NC Teachers’ and State Employees’ Retirement System ( TSERS ). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability. While this position is not automatically eligible for the NC Teachers’ and State Employees’ Retirement System ( TSERS ), new hires transferring from another North Carolina state agency and current ECU employees transferring internally who had been enrolled in TSERS in their previous employment will continue participation in TSERS . These individuals may be able to elect to participate in ORP if they had not been offered that option at the time of their initial enrollment into TSERS .

Job Open Date

Job Open Date 11/10/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate where you learned about this job vacancy.
  • LinkedIn
  • Chronicle of Higher Education
  • CareerBuilder
  • Greenville Daily Reflector
  • Raleigh News & Observer
  • HigherEdJobs.com
  • InsideHigherEd.com
  • Monster.com
  • Indeed
  • ECU Website
  • Other
• * Will you now or in the future require visa sponsorship for employment?
  • Yes
  • No