Social Services Program Manager / Social Services Case Manager

Hope Human Services, LLC; Spokane (WA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Life insurance

Paid time off

Vision insurance

401K options

Job summary

Hope Human Services, LLC is seeking a Case Manager to join its management team in Spokane, WA. The role provides leadership and oversight to direct support professionals, ensuring quality care, staff development, and compliance with state regulations.

Responsibilities include hiring, onboarding, coaching, and education for families, with rotating on-call duties around the clock. Full-time position with competitive benefits and wage range.

Qualifications

• Minimum high school diploma or GED; Associates or Bachelor's degree in Human Services or related field preferred

Responsibilities

• Supervise all direct support professionals, including performance evaluation and compliance with policies and procedures
• Oversee staff development, training and orientation
• Hire direct support professionals and ensure proper onboarding
• Ensure compliance with state licensing regulations and program policies
• Schedule staff and participate in on-call rotations 24/7

Skills

Supervisory experience

Case management

Leadership

Staff development

Critical thinking

Communication

Microsoft Office

Email/Spreadsheet proficiency

Education

High school diploma or GED

Associate or Bachelor’s in Human Services or related field

Tools

Therap

Microsoft Office

Job description

Hope Human Services is an EEO Employer - M/F/Disability/Protected Veteran Status

Join our growing company!

Hope Human Services is a premier provider of Supported Living services for developmentally & intellectually disabled adults in the State of Washington. The Case Manager participates as a member of the management team in maintaining quality and continuity of care. The person in this position will, along with other members of the management team, provide leadership and guidance; and provide oversight to direct support professionals. Responsible for staff development; parent and family education; learning individuals care prior to admittance and educating others on care; assisting with housing for individuals and admits. Works collaboratively with all other disciplines to ensure all needs are met for the individuals. Responsible for hiring all direct support professionals, ensuring they are oriented and prepared to fulfill the duties and responsibilities of a direct care position. Supervises all direct support professionals, including progressive discipline, performance evaluation, competency, and compliance with policies and procedures. Ensures compliance with all state regulations, including but not limited to licensing requirements, for the provision of care. Schedules staff for program and responsible for education and orientation on the individuals plans, and forms for documentation. Participates in rotating, on call responsibilities providing support 24 hours per day, seven days per week.

Benefits Summary

• The following health benefit options are available for full-time employees:
• Health Access Preventative
• Health Access Cooperative
• Employer funded Basic Life $15,000 (available to all full-time and part-time employees)
• Non-Medical Benefits: Dental, Vision, Long Term Disability, Accident, Hospital, Critical illness, Legal Assistance, ID Theft and pet discount program!
• All health and non-medical benefits are effective on the 1st of the month following date of hire.
• 401K Options - Following one year of employment
• PAID TIME OFF - 20 days PTO annually!
• PAID TRAINING - 75Hr certificate, CPR, Nurse Delegation, NAR (will pay to maintain), TB, Food Handlers card, among other clinical specific training programs.
• PROMOTIONAL OPPORTUNITIES- Ask us about our career track!

Requirements & Essential Job Functions

• Be at least 21 years of age or older
• Teaches and mentors staff to provide high level care in a safe environment
• Demonstrates direct care skills, constant professionalism, critical thinking, and objectivity
• Ability to access the residences of the people we support, specifically those in the caseload for the assigned program
• Minimum high school diploma or GED; Associates or Bachelor's degree in Human Services or related field preferred
• One or more years of supervisory experience and case management in Supported Living
• Skills necessary to provide and teach individual care
• Experience providing support for intellectually and developmentally disabled adults
• Must have a currently valid drivers license or valid drivers license as an active duty armed forces personnel or dependent of an active duty armed forces personnel and the ability to be insured to drive agency vehicles
• Proof of vehicle insurance
• Provides driving abstract on annual basis or as requested
• Provides valid CPR and First Aid or obtain it within 60 days of employment
• Provides Supported Living letter of exemption or 75-hour training certificate or obtain it within 120 days of employment
• Provides a peer coaching certificate or obtain it within 180 days of employment
• Able to pass a criminal background check with the State of Washington and maintain clearance during tenure of employment
• Ability to use email, word processing and spreadsheet software. Microsoft Office experience preferred.
• Ability to use Therap or similar program for online documentation of care of individuals supported

Hope Human Services is a drug-free and equal opportunity employer

Job Type: Full-time

Wage: $29.00 - $32.00/hour

Benefits

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday
• On call

Education

• High school or equivalent (Required)

Experience

• Supervising experience: 1 year (Required)

License/Certification

• Driver's License (Required)

Work Location

• One location

Work Remotely

• No