(SOCIAL SERVICES) Community Social Services Technician (Part-Time)

Sampson County Government; Clinton (NC); On-site; USD 22,041 - 22,689; Part time

Job summary

The Sampson County Government in Clinton, NC seeks a Community Social Services Technician to provide clerical and paraprofessional support to Adult and Children's Services. You will serve as a primary contact for clients, gather information, and direct them to appropriate programs, while maintaining accurate records.

The role also schedules appointments, manages mail and electronic files, and assists with outreach and coordination with local service providers.

Qualifications

• Two years of experience in administrative, customer service, or community placement tasks.
• An associate degree with a six-month internship in a similar setting; one year may substitute for internship.
• Preference for bilingual skills and/or DSS experience.

Responsibilities

• Serve as primary contact for clients and gather information.
• Direct clients to appropriate programs and staff.
• Maintain records and process documentation.
• Schedule appointments and handle mail and electronic files.
• Provide transportation assistance for clients to court, medical appointments, schools, and other resources.
• Support community outreach and coordinate with local service providers.

Skills

Office procedures

Customer service

Program support

Record keeping

Confidentiality

Computer literacy

Education

Two years of related experience

Associate degree with internship

Job description

GRADE:

62

SALARY:

$16.47 hourly / 16-24 hours a week

DESCRIPTION OF WORK:

The Community Social Services Technician provides comprehensive clerical, administrative, and paraprofessional support to Adult and Children's Services staff to ensure efficient and effective service delivery. Responsibilities include serving as a primary point of contact for clients, gathering information, directing clients to appropriate programs and staff, maintaining records, processing documentation, scheduling appointments, managing mail and electronic files, and providing transportation assistance for clients to court, medical appointments, visitations, schools, foster placements, and other community resources. The position also supports community outreach efforts, coordinates with local service providers, and assists with special projects and agency operations as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Significant knowledge of office procedures, customer service practices, and program support functions. Ability to communicate effectively with clients, staff, and community partners; maintain accurate records; organize and prioritize work; compose and proofread correspondence; maintain confidentiality; and use computer systems and office technology. Ability to learn and apply agency policies, procedures, and program requirements, while providing courteous and professional service in a fast-paced environment.

MINIMUM EDUCATION AND EXPERIENCE:

Demonstrated possession of the knowledge, skills, and abilities gained through two years of experience performing similar instructional, administrative, customer service, or community placement tasks; or graduation from a two-year associate degree program designed to prepare support personnel for human services agencies, including a six-month practice/internship in a similar setting (one year of experience may be substituted for the practice requirement).

PREFERENCE MAY BE GIVEN TO THOSE WITH BI-LINGUAL SKILLS AND/OR DSS EXPERIENCE

Applicants may qualify for a work against appointment with a certain degree of education and experience.

NC State Application Form (PD-107) And College Transcripts Required.

Application deadline is: Open Until Filled

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

All offers of employment are conditional pending candidate undergoing pre-employment Alcohol & Drug testing and producing satisfactory test results.

Salary: $16.47 per hour