Social Services Director

Ascent Healthcare Management; Salisbury (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

The Overlook at Rowan in Salisbury, NC is seeking a dedicated Social Worker / Social Services Director to protect residents, support families, and keep care plans moving with precise documentation.

Leading psychosocial assessments and discharge planning, you will collaborate with Nursing, Admissions, Therapy, and the Business Office to remove barriers, coordinate respectful discharges, and document the why behind every plan for survey readiness.

Qualifications

• Bachelor’s degree in Social Work or related field required (MSW preferred).
• Skilled Nursing Facility experience strongly preferred.
• Strong written documentation skills and comfort with difficult conversations.
• Organized, consistent follow-through, and able to work fast without losing accuracy.

Responsibilities

• Lead psychosocial assessments, care planning, and ongoing support for residents and families.
• Coordinate safe, appropriate discharges (and document the "why" behind the plan).
• Manage grievances/complaints professionally and ensure follow-up is completed and tracked.
• Support residents’ rights, advance directives, and decision‑making resources.
• Collaborate daily with Nursing, Admissions, Therapy, and the Business Office to remove barriers.
• Assist with behavior support plans, mental health coordination, and community resource referrals.
• Maintain accurate, survey‑ready documentation that reflects resident needs, preferences, and interventions.
• Participate in QAPI and support investigations as needed (abuse/neglect allegations, elopement risk, etc.)

Skills

Calm under pressure

Clear documentation

Discharge planning

Strong communication

Team collaboration

Education

Bachelor's degree in Social Work

MSW preferred

Job description

Social Worker / Social Services Director - The Overlook at Rowan (Salisbury, NC)

We aren’t hiring a warm body. We’re hiring a Social Worker who protects residents, builds trust with families, and keeps plans moving forward with clear documentation and follow-through.

Right fit?

You’re calm under pressure, direct when needed, and lead with a compassionate heart. You can handle hard conversations, you document cleanly, and you don’t let discharge planning drift.

What You Will Do

• Lead psychosocial assessments, care planning, and ongoing support for residents and families
• Coordinate safe, appropriate discharges (and document the "why" behind the plan)
• Manage grievances/complaints professionally and ensure follow-up is completed and tracked
• Support residents’ rights, advance directives, and decision‑making resources
• Collaborate daily with Nursing, Admissions, Therapy, and the Business Office to remove barriers
• Assist with behavior support plans, mental health coordination, and community resource referrals
• Maintain accurate, survey‑ready documentation that reflects resident needs, preferences, and interventions
• Participate in QAPI and support investigations as needed (abuse/neglect allegations, elopement risk, etc.)

What Success Looks Like Here

• Discharges are planned, safe, and documented-not rushed, messy, or last‑minute
• Families feel informed and respected (even when they don’t like the answer)
• Concerns don’t sit-grievances are owned, addressed, and closed out
• Surveyors can open your documentation and clearly see: assessment → plan → action → follow‑up

Must-Haves

• Bachelor’s degree in Social Work or related field required (MSW preferred)
• Skilled Nursing Facility experience strongly preferred
• Strong written documentation skills and comfort with difficult conversations
• Organized, consistent follow‑through, and able to work fast without losing accuracy

Our Standard

At The Overlook at Rowan, we live by grit with grace, straight‑shooter communication, and resident‑first accountability.