Social Services Director

Vita of Greenfield; Greenfield (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Vita of Greenfield is seeking a compassionate Social Services Coordinator to support residents and families across three communities. The role focuses on Medicaid eligibility, applications, redeterminations, spend-downs, and Waiver programs, while also assisting with social services needs.

Responsibilities include completing Medicaid paperwork, coordinating with DFR/Maximus, educating residents, and maintaining HIPAA-compliant records.

Qualifications

• Experience handling Medicaid eligibility and spend-down processes.
• Ability to manage multiple locations with discretion and organization.
• Strong communication and customer service skills.

Responsibilities

• Complete, submit, and track Medicaid applications, redeterminations, and spend-downs.
• Coordinate with residents, families, DFR, Maximus, and aging agencies.
• Monitor pending cases and follow up on documentation to prevent lapses.
• Report income/resources and patient liability in coordination with the Business Office.
• Educate residents and families about Medicaid eligibility, waivers, apps, and appeals.
• Assist Admissions with Medicaid documentation for new residents.
• Address grievances and ensure proper follow-up.
• Maintain confidential resident records per HIPAA and regulations.
• Travel regularly between Greenfield, Union City, and Yorktown.
• Participate in meetings, trainings, and required in-services.
• Perform other duties as assigned.

Skills

Medicaid Eligibility

Documentation

Communication

Customer Service

Travel

Education

High School Diploma

Associate Degree in Social Work

Bachelor’s Degree in Social Work

Job description

Description

Location: Greenfield, with regular travel to Union City and Yorktown

About the Role

We are seeking a compassionate and organized Social Services Coordinator to provide person-centered support to residents and their families across three communities. This role focuses primarily on Medicaid eligibility, applications, redeterminations, spend-down cases, and Medicaid Waiver programs, while also supporting residents with social services needs.

Key Responsibilities

• Complete, submit, and track Medicaid applications, redeterminations, and spend-down cases.
• Coordinate with residents, families, DFR, Maximus, and the Area Agency on Aging.
• Monitor pending Medicaid cases and follow up on required documentation to prevent coverage lapses.
• Partner with the Business Office to ensure accurate income, resource, and patient liability reporting.
• Educate residents and families about Medicaid eligibility, Waiver programs, applications, and appeals.
• Assist Admissions with Medicaid-related documentation for new and prospective residents.
• Facilitate resident and family grievances and ensure appropriate follow-up.
• Maintain accurate, confidential resident records in compliance with HIPAA and applicable regulations.
• Travel regularly between Greenfield, Union City, and Yorktown.
• Participate in required meetings, in-services, and training.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred.
• 3 years of Medicaid application or eligibility experience required.
• 1 year of Medicaid Waiver experience required.
• Long-term care or Social Services experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
• Excellent communication, organization, problem-solving, and customer service skills.
• Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.

Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred.
• 3 years of Medicaid application or eligibility experience required.
• 1 year of Medicaid Waiver experience required.
• Long-term care or Social Services experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
• Excellent communication, organization, problem-solving, and customer service skills.
• Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.