Social Services Director

VITA OF GREENFIELD SERVICE PROVIDER LLC; Lancaster (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

VITA OF GREENFIELD SERVICE PROVIDER LLC in Greenfield is seeking a compassionate Social Services Coordinator to support residents and families across three communities. The role focuses on Medicaid applications, redeterminations, spend-downs, and Waiver programs, while also addressing broader social services needs.

You will collaborate with residents, families, and partners like DFR and Area Agencies, maintain HIPAA-compliant records, and travel regularly between Greenfield, Union City, and

Qualifications

• High school diploma or equivalent; degree preferred in Social Work or related field.
• 3 years Medicaid application or eligibility experience.
• 1 year Medicaid Waiver experience.
• Long-term care or social services experience preferred.
• Valid driver’s license and reliable transportation.
• Strong knowledge of Medicaid eligibility, waivers and spend-down rules.

Responsibilities

• Complete, submit, and track Medicaid applications, redeterminations, and spend-down cases.
• Coordinate with residents, families, DFR, Maximus, and the Area Agency on Aging.
• Monitor pending Medicaid cases and follow up on required documentation.
• Partner with the Business Office for income, resource, and patient liability reporting.
• Educate residents and families about Medicaid eligibility, Waiver programs, applications, and appeals.
• Assist Admissions with Medicaid-related documentation for new and prospective residents.
• Facilitate resident and family grievances and ensure follow-up.
• Maintain confidential resident records compliant with HIPAA.
• Travel regularly between Greenfield, Union City, and Yorktown.
• Participate in meetings, in-services, and training.
• Perform other duties as assigned.

Skills

Communication skills

Organization

Customer service

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Associate or Bachelor's degree in Social Work, Human Services, or related field

Job description

Description

Location: Greenfield, with regular travel to Union City and Yorktown

About the Role

We are seeking a compassionate and organized Social Services Coordinator to provide person-centered support to residents and their families across three communities. This role focuses primarily on Medicaid eligibility, applications, redeterminations, spend-down cases, and Medicaid Waiver programs, while also supporting residents with social services needs.

Key Responsibilities

• Complete, submit, and track Medicaid applications, redeterminations, and spend-down cases.
• Coordinate with residents, families, DFR, Maximus, and the Area Agency on Aging.
• Monitor pending Medicaid cases and follow up on required documentation to prevent coverage lapses.
• Partner with the Business Office to ensure accurate income, resource, and patient liability reporting.
• Educate residents and families about Medicaid eligibility, Waiver programs, applications, and appeals.
• Assist Admissions with Medicaid-related documentation for new and prospective residents.
• Facilitate resident and family grievances and ensure appropriate follow-up.
• Maintain accurate, confidential resident records in compliance with HIPAA and applicable regulations.
• Travel regularly between Greenfield, Union City, and Yorktown.
• Participate in required meetings, in-services, and training.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred.
• 3 years of Medicaid application or eligibility experience required.
• 1 year of Medicaid Waiver experience required.
• Long-term care or Social Services experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
• Excellent communication, organization, problem-solving, and customer service skills.
• Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.

Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred.
• 3 years of Medicaid application or eligibility experience required.
• 1 year of Medicaid Waiver experience required.
• Long-term care or Social Services experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements.
• Excellent communication, organization, problem-solving, and customer service skills.
• Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism.