Social Services Director

Complete Care - Illinois; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Complete Care at Sheridan Commons in Chicago, IL is seeking a Social Services Director to identify, assess, and address the psychosocial, mental, and emotional needs of residents while serving as their chief advocate and safeguarding their rights.

The role requires a BSW, an Illinois LSW/LCSW, and prior SNF/LTC experience; strong EHR skills; and the ability to lead an interdisciplinary team in person-centered care, discharge planning, and family support.

Qualifications

• Bachelor’s Degree in Social Work (BSW) is required.
• Active, unencumbered Social Work license in Illinois (LSW/LCSW) is required.
• Prior SNF/LTC experience is highly preferred.
• Proficiency in Electronic Health Record (EHR) systems and MDS documentation is expected.
• Strong interpersonal skills to build trust with residents, families, and staff.

Responsibilities

• Provide psychosocial care and advocacy, upholding resident dignity, self-determination, and rights.
• Perform initial Social History and Psychosocial assessments at admission and periodic intervals.
• Incorporate clinical findings into MDS and interdisciplinary care planning for holistic care.
• Coordinate comprehensive discharge plans with community resources and home care services.
• Monitor and prevent resident abuse, neglect, or exploitation per laws and licensing standards.
• Offer crisis intervention and counseling to residents and families during long-term care transitions.
• Collaborate with Facility Administrator on operational and clinical duties.

Skills

Independent work

Interdisciplinary collaboration

EHR proficiency

Interpersonal skills

Education

Bachelor of Social Work (BSW)

Illinois LSW/LCSW license

Job description

Location: Complete Care at Sheridan Commons – Chicago, IL
Shift: Full-Time (Monday – Friday)

Summary

Complete Care at Sheridan Commons approaches every day with one vital goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. We are seeking a dedicated Social Services Director to identify, assess, and address the psychosocial, mental, and emotional needs of our residents while serving as their chief advocate and ensuring their rights are upheld.

Why Join Our Team

• Career Growth: Build a lasting career with an established, highly successful organization that actively invests in your professional development.
• Supportive Environment: Work alongside a compassionate interdisciplinary team where colleagues feel like family.
• Meaningful Impact: Make a tangible, positive difference in the daily lives and long-term care outcomes of our residents.

Key Responsibilities

• Psychosocial Care & Advocacy: Serve as the primary resident advocate and emotional support liaison, upholding resident dignity, self-determination, and rights across all aspects of care.
• Assessment & Documentation: Conduct initial Social History and Psychosocial assessments upon admission and at required routine intervals, maintaining strict compliance with state and federal standards.
• Interdisciplinary Care Planning: Integrate clinical findings into the Minimum Data Set (MDS) and interdisciplinary care planning processes to deliver holistic, person-centered care.
• Discharge Planning: Manage comprehensive discharge plans, organizing community resources, home care, and support services to ensure smooth transitions.
• Resident Protection: Proactively monitor for and prevent resident abuse, neglect, or exploitation in strict accordance with mandatory reporting laws and professional licensing standards.
• Counseling & Family Support: Provide emotional support, crisis intervention, and adjustment counseling to residents and family members navigating long-term care transitions.
• Administrative Collaboration: Fulfill operational and clinical duties as assigned by the Facility Administrator.

Qualifications

• Education: Bachelor’s Degree in Social Work (BSW) required.
• Licensure: Active, unencumbered Social Work license in good standing in the state of Illinois (LSW/LCSW).
• Experience: Prior experience in a Skilled Nursing Facility (SNF) or Long-Term Care (LTC) setting highly preferred.
• Skills:
  • Strong ability to work independently while collaborating seamlessly with an interdisciplinary team.
  • Proficiency in Electronic Health Record (EHR) systems and MDS documentation.
  • Exceptional interpersonal skills to build trust and rapport with residents, families, and staff.

Complete Care at Sheridan Commons is an equal opportunity employer deeply committed to diversity, equity, and inclusion. We are excited to welcome a dedicated, skilled, and compassionate leader to our thriving team!

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