Social Services Coordinator

Southern HealthCare Management; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Southern HealthCare Management is seeking an Admissions Coordinator to support the Social Services/Admissions Departments through pre-admission, admission, and discharge activities. This role partners with the Director of Admissions to ensure smooth transitions and accurate documentation, including room assignments and contracts.

The ideal candidate has a high school diploma, strong medical terminology knowledge, and proficient PC skills, with 1+ year healthcare education/marketing/insurance

Qualifications

• Minimum high school diploma or equivalent required.
• 1+ years experience in health care education/ marketing / insurance or commensurate education preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.

Responsibilities

• Supports pre-admission, admission and discharge processes.
• Back-up to Director of Admissions; coordinates referrals and assessments.
• Conducts facility tours for potential residents and families.
• Ensures timely completion of admission agreements and contracts.
• Maintains confidentiality and compliance with policies and laws.

Skills

Communication

Interpersonal skills

Medical terminology

Computer literacy

Education

High school diploma or equivalent

Associates degree (health care/marketing/insurance)

Job description

Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met.

• Tracks pre-admission referral activity daily / weekly.
• Coordinates & review resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
• Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO's.
• Validates Midnight Census with BOM.
• Conducts tours of facility with potential residents / patients and their family members.
• Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.
• Welcomes new residents and assures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
• Training of Social Services Coordinator back-up responsibilities and monthly "Job Shadowing" coordination with the designated social Services Coordinator back-up as indicated in the Admissions Team Back-Up Process.
• Receives Director of Admissions Responsibility Training and monthly "Job Shadowing" coordination with Director of Admissions.
• Protects organization's value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.

ADDITIONAL DUTIES AND RESPONSIBILITIES May Include The Following.

• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies and documents room changes and roommate notifications when necessary.

Qualifications

• Minimum high school diploma or equivalent required.
• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computer.