Admissions Coordinator

Mesa-Verde-Post-Acute-Care-Center; Costa Mesa (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Mesa-Verde-Post-Acute-Care-Center is seeking an Admissions Coordinator to manage referrals, admissions and family communications at our Costa Mesa CA facility.

The role emphasizes accurate financial verification, smooth intake, and close collaboration with Marketing to grow conversions while ensuring compliance with center policies. You will also conduct tours, document all interactions, and participate in daily admissions meetings to align goals with patient care and revenue objectives.

Qualifications

• 2 years of SNF experience required.
• Excellent organizational skills with attention to detail and follow-up.
• Professional telephone skills to handle referral calls efficiently.
• Inside or outside sales experience preferred.
• Ability to work with families and conduct tours with a closing focus.
• Experience with marketing information systems.

Responsibilities

• Collect referral and financial data for admission committee approval.
• Verify financial information before admission to reduce accounts receivable.
• Lead tours for viable referrals and secure family commitment.
• Explain admission policies and complete paperwork with families.
• Chair daily admissions meetings and report referrals and discharges.
• Inform Marketing of referral-source issues arising during the process.
• Develop and maintain relationships with referral sources.

Skills

SNF experience

Organizational skills

Telephone skills

Sales experience

Tours/closing focus

Marketing Information System

Professional appearance

Medicare/Medi-Cal knowledge

Managed care knowledge

Tools

Marketing Information System

Job description

Admissions Coordinator Principal Responsibilities: TECHNICAL

• Admissions Coordinator obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.
• Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.
• Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.
• Admissions Coordinator conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.
• Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.
• Informs Marketing Director of any referral source issues that arise during the referral process.
• Develops relationships with referral sources.

Admissions Coordinator ADMINISTRATIVE

• Supports the overall goals of the Company and the Center.
• Communicates all billing issues with accounting office and Marketing.
• Documents all necessary information in an accurate and timely manner.
• Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MIS.
• Attends all Center or Company required inservices and meetings.

Admissions Coordinator QUALIFICATIONS

• 2 years of SNF experience
• Excellent organizational skills with a detail orientation towards documentation and follow-up.
• Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.
• Inside or outside sales experience preferred.
• ADMISSIONS COORDINATOR – Cont’d.
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• Ability to work with family members and conduct tours with a focus on closing.
• Computer experience using a marketing information system.
• Professional appearance.
• Enthusiastic, motivated attitude.
• Experience with Medicare and Medi-Cal guidelines preferred.
• Knowledge of managed care industry preferred.

Admissions Coordinator CONSUMER SERVICE

• Presents professional image to consumers through dress, behavior and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures that all patient/resident rights are protected.

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