Social Services Coordinator

The Salvation Army; Missoula (MT); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Sick leave

Retirement plans

Parental leave

Job summary

Salvation Army Missoula Corps seeks a Social Services Coordinator to oversee and deliver a range of social services, administer program intake, disburse assistance, and supervise staff and volunteers.

You will work with Missoula County agencies, maintain records, ensure compliance, and support food, hygiene, and employment programs while upholding The Salvation Army mission.

Qualifications

• College degree, AA or higher; high school diploma or GED required.
• Experience in a non-profit or social services setting.
• Familiar with Missoula County social service agencies and entry systems.
• Ability to communicate with vulnerable populations and maintain confidentiality.

Responsibilities

• Answer and respond to telephone calls and emails.
• Interview, screen and schedule appointments for assistance.
• Prepare client files and keep accurate computer records.
• Maintain funding records and complete monthly reports.
• Order and manage food supplies and support food/hygiene programs.
• Provide intake, basic case management and referrals.

Skills

Interpersonal skills

Communication

Education

College degree

High school diploma or GED

Job description

Missoula Corps
Salvation Army S Russell Street
Missoula, MT 598011621, USA

Description

DEPARTMENT: Missoula Corps

STATUS: FULL TIME / REGULAR / NON-EXEMPT

SALARY: $25.00 PER HOUR

SUPERVISOR: CORPS OFFICERS

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

DESCRIPTION:

Administer a variety of Social Services programs to meet the physical, social, and spiritual needs of our clients through direct client contact and the supervision of staff and volunteers.

DETAIL:

The Social Services Coordinator handles all inquiries for assistance through The Salvation Army of Missoula Social Services. Oversees the disbursement of financial and material assistance given. Provides basic problem-solving casework and client referral. Creates all paperwork and maintains records of cases/clients. Works with other Social Service agencies to develop inter-agency relationships working within the guidelines of The Salvation Army. Responsible for ordering, disbursing, and maintaining food inventories from other agencies, businesses, and gifts in kind. Provides support to the hygiene center, food program and employment program activity and the volunteers/participants assigned to these areas.

REQUIREMENTS:

• College degree, AA or higher; high school diploma or GED required.
• Minimum of 2 years of experience in a non-profit setting or a social service-related
• Experience working with Missoula County or similar Social Service agencies; familiar with the Missoula Coordinated Entry System.
• Ability to communicate, interact and work with vulnerable and marginalized populations.
• An understanding of and willingness to abide by The Salvation Army’s mission and practices.
• Ability to understand and comply with The Salvation Army policies and procedures.
• Knowledge of community resources and ability to represent The Salvation Army throughout the community. Maintain client confidentiality.
• Must have a valid Montana State Driver’s license and the ability to pass TSA MVR check and in-house driving test.
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check.
• Basic computer knowledge: Excel, Word, PowerPoint, and ability to navigate database applications and use new software programs with basic training.
• Detail Oriented, Self-Starter, and Team Player.

ADMINISTRATIVE RESPONSIBILITIES 80%

• Answer and/ or respond to all telephone calls & emails.
• Interview, screen and make appointments for those seeking assistance.
• Prepare client files and records, making copies of all necessary identification and information regarding client circumstances. Maintain current and accurate computer files and statistical data
• Keep an accurate record of funding received and disbursed, monitoring the financial status of all Social Service Programs. Complete monthly reports to DHQ and Accounting.
• Order and maintain food supplies, and plan and implement the preparation of food distribution.
• Potential for work-related driving duties, using the company minivan vehicle.
• Assist with community and seasonal programs, projects, and office tasks when necessary or requested by the Corps Officers.
• Assist with community and seasonal programs, projects, and office tasks when necessary or requested by the Corps Officers.
• Assist with community and seasonal programs, projects, and office tasks when necessary or requested by the Corps Officers.
• Assist with community and seasonal programs, projects, and office tasks when necessary or requested by the Corps Officers.

CASE MANAGEMENT RESPONSIBILITIES 20%:

• Provide basic intake to determine need and eligibility for individuals and families needing assistance or resources. Provide direct material or financial assistance to qualifying clients with respect to food, clothing, shelter, household items, transportation, information & referrals and other possible needs.
• Provide case management for clients with long-term needs such as housing assistance, utility assistance, and food bank certification.
• Provide referral services for needs that The Salvation Army cannot meet directly.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to use hand to finger, handle or feel objects, tools, or controls.
• Ability to lift 20 lbs. (usually file boxes) repetitively and occasionally an item up to 50 lbs
• Ability to operate a motor vehicle
• Ability to travel

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

This job description cannot fully express what will be required of the employee in the fulfillment of his/her duties. Each employee is, therefore, responsible for asking questions, suggesting ideas, and being willing to learn new skills. The Salvation Army reserves the right to revise or change job descriptions and/or duties as the need arises.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.