Social Services Coordinator

The Salvation Army USA Western Territory; Federal Way (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation time

Sick time

Dental insurance

Retirement plan

Job summary

The Salvation Army USA Western Territory is seeking a Social Services Coordinator in Washington. This full-time, non-exempt role oversees the South King County Service Center, coordinating financial and in-kind support, back-to-school and holiday programs, and community partnerships.

Ideal candidates hold a high school diploma, have 3–5 years of social service experience, and are able to travel locally. Strong communication skills and a valid driver’s license are essential for meeting multiple

Qualifications

• High School diploma or equivalent.
• Five years social service experience preferred; three years acceptable.
• Good verbal and written communication skills.
• Must have a valid driver's license and good driving record.

Responsibilities

• Model an open, client-centered, compassionate, non-judgmental approach.
• Set boundaries and adhere to eligibility and other program guidelines.
• Meet and follow all Salvation Army policies & program requirements.
• Balance and manage multiple tasks and priorities.
• Respond to crisis situations in a calm, positive manner.
• Complete tasks, projects and daily requests in a timely manner.
• Provide effective oral, written, and electronic communication.
• Provide oversite of daily activities and day to day operations of the center.
• Attend agency and staff meetings as determined by supervisor.
• Banking / Billing- Make deposits daily as needed as well as process and code vouchers for payment.
• Budget, track, and provide financial stewardship for all Salvation Army funds and donations.
• Record, report and manage all in kind donations.
• Meet goals and outcomes set by the program and supervisor.
• Social Services: Interview and assess clients' needs; provide referrals as necessary; respond to client assistance requests within 24-48 hours; maintain client records and generate reports.
• Volunteer Management: increase and leverage volunteers; provide leadership and training.
• Community Collaboration & Outreach: promote programs via meetings/events; coordinate a monthly Service Committee meeting.
• Programs: coordinate and grow center programs (Christmas Distribution, Kettles, Summer Camp, Back to School).
• Emergency Preparedness- facilitate planning center preparedness and training.
• Perform other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Driving

Education

High School diploma or equivalent

Job description

POSITION TITLE

Social Services Coordinator

STATUS

FULL-TIME NON-EXEMPT

SUPERVISOR

Service Extension Field Rep or Director

Salary

$22.00 per hour

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION

Provides overall supervision and oversite of the South King County Service Center. This center functions in collaboration with a local committee. Services range from financial assistance, sending children to summer camp, supporting those in need with basic needs, back to school assistance and Christmas assistance.

QUALIFICATIONS

• High School diploma or equivalent.
• Five years social service experience preferred; three years acceptable.
• Good verbal and written communication skills.
• Must have a valid driver's license and good driving record. Will need to travel within the local area as needed but most work is in an office environment with frequent interruptions, multiple deadlines and competing priorities.

SPECIFIC DUTIES & RESPONSIBILITIES

1. Model an open, client-centered, compassionate, non-judgmental approach
2. Set boundaries and adhere to eligibility and other program guidelines
3. Meet and follow all Salvation Army policies & program requirements
4. Balance and manage multiple tasks and priorities
5. Respond to crisis situations in a calm, positive manner
6. Complete tasks, projects and daily requests in a timely manner
7. Provide effective oral, written, and electronic communication
8. Provide oversite of daily activities and to day to day operations of the center
9. Attend agency and staff meetings as determined by supervisor
10. Banking / Billing- Make deposits daily as needed as well as process and code vouchers for payment
11. Budget, track, and provide financial stewardship for all Salvation Army funds and donations
12. Record, report and manage all in kind donations
13. Meet goals and outcomes set by the program and supervisor
14. Social Services
    • Interview and asses' clients' needs while keeping good records of services provided
    • Provide referrals to both internal and external resources as necessary
    • Answer and respond to client assistance phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed
    • Maintain client records, accurate data entry, and produce reports as required by supervisor, agency policy and funding sources
15. Volunteer Management
    • Increase and leverage volunteerism in South King County
    • Provide effective leadership and training to volunteers
16. Community Collaboration & Outreach
    • Promote agency programs through community meetings, events, and presentations to community organizations, or through other public relations activities
    • Coordinate and facilitate a monthly Service Committee meeting
17. Programs
    • Coordinate, recruit, and grow the center programs which include but not limited to Christmas Distribution, Kettles, Summer Camp and Back to School programs
18. Emergency Preparedness- facilitate and coordinate planning center preparedness and training
19. Perform other duties associated with the general responsibilities of the center and/or as assigned by supervisor

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to climb stairs
• Ability to operate a telephone, desktop, or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information
• Ability to work independently and as part of a team

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year