Social Services Coordinator

The Salvation Army USA Central Territory; Clive (IA); On-site; USD 50,000 - 53,000; Full time

Job summary

The Salvation Army USA Central Territory in Clive, IA is recruiting to coordinate and oversee all social services functions from the Capital Area Command. This role supports seasonal programs, manages pantry operations, and guides volunteers while ensuring data accuracy and reporting.

Ideal candidates will have a Bachelor's in social work or related field (or four years of related experience), strong communication and confidentiality skills, and the ability to work flexible hours including some

Qualifications

• Bachelor's degree in social work or related field preferred, or four years of related experience.
• Ability to manage multiple projects, strong communication, and discretion.
• Proficiency with Microsoft Office suite and a web-based system for payroll/timekeeping.

Responsibilities

• Coordinate and oversee Social Services functions from The Salvation Army Capital Area Command.
• Support programs including Christmas and Angel Tree.
• Oversee pantry program operations and volunteer coordination.
• Develop and implement Pathway of Hope for clients and families.
• Provide direct client services with material and financial assistance as needed.
• Assist with month-end reports, grant reporting, and data entry.

Skills

Flexibility

Conflict resolution

Communication skills

Confidentiality

Multitasking

Education

Bachelor's degree in social work or related field

Four years of related experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

*** Monday- Friday 8:30 A.M.-4:30 P.M., Compensation Range: $50,000-$53,000 Annually***

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: Coordination and oversight of all Social Services functions being provided from The Salvation Army Capital Area Command.

Essential Duties and Responsibilities:

• Support program development including creating policies, procedures, and evaluation of programs.


• Support seasonal and on-going programs, including Christmas and Angel Tree assistance.


• Oversee pantry program operations at the Command office.


• Support coordination and oversight of volunteers.


• Responsible for development and implementation of the Pathway of Hope to serve individual and family needs.


• Provides direct client services including interviewing and assisting clients with material and financial assistance as needed.


• During times of emergency will aid clients with community resources and material assistance.


• This role will support case managers in the Capital Area Command.


• Responsible for timely data management including month end reports, food bank requests, SIMS data entry, grant reporting, and other reports as directed.


• Assist with the development of annual budget, monitor expenditures and applications to funding sources, and authorizes and payments for Social Services Department.


• Attend and participate in intra-agency meetings monthly.


• Network with local social service agencies to spread awareness of programs and assistance offered at The Salvation Army.


• Secure and maintain all certifications for social service programs and staff in the Capital Area Command.


• This role may be required to work hours outside of normal work hours to include evenings, weekends, and holidays.


• Driving is an essential function of the position.


• All other related duties as assigned.

Supervisory Responsibilities: Direct reports

Lead Case Manager, Case Manager

Education and/or Experience: Bachelor's degree in social work or related field preferred. Or four years of experience in a related field.

Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.

• Ability to be flexible and able to work on multiple projects or tasks simultaneously


• Conflict resolution and de-escalation skills necessary for position


• Intermediate skills in Microsoft software to include Word, Excel, PowerPoint, and Access. The ability to access payroll, timekeeping, and personal data via a web-based system.


• Administrative skills to include utilization of standard office equipment, data entry, attention to detail and filing.


• Good communication skills both written and spoken, and ability to maintain effective working relationships.


• Demonstrated ability to handle confidential matters.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations: Successful completion of The Salvation Army Case Manager certification within 90 days of hire.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions: The job environment is primarily in an office. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission