Social Services Coordinator

The Salvation Army USA Western Territory; Missoula (MT); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Retirement plan

Parental leave

Job summary

The Salvation Army Missoula Social Services is seeking a Social Services Coordinator to administer a range of programs and coordinate intake, supervising staff and volunteers.

You will manage casework, collaborate with partner agencies, track records, and support food, hygiene, and employment programs while maintaining client confidentiality and reporting.

Qualifications

• College degree or higher required; HS diploma/GED accepted with experience.
• Minimum 2 years in non-profit or social service field.
• Experience with Missoula County or similar agencies; familiar with Missoula Coordinated Entry System.
• Ability to communicate with vulnerable populations and maintain confidentiality.
• Understand and follow The Salvation Army mission and policies.
• Valid Montana driver's license; able to pass MVR check and driving test.
• Basic computer skills: Excel, Word, and database navigation.

Responsibilities

• Answer and respond to telephone calls and emails.
• Interview, screen and schedule appointments for assistance.
• Prepare client files, maintain records, and track statistical data.
• Monitor funding, disburse and report on programs; complete monthly reports.
• Order and maintain food supplies; plan food distribution.
• Support hygiene center, food program and employment program activities.
• Provide intake and basic case management; refer to appropriate services.

Skills

Communication

Interpersonal skills

Community resources knowledge

Driver's license

Detail oriented

Team player

Education

College degree / AA or higher

High school diploma or GED

Tools

Excel

Word

PowerPoint

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Description

Administer a variety of Social Services programs to meet the physical, social, and spiritual needs of our clients through direct client contact and the supervision of staff and volunteers.

Detail

The Social Services Coordinator handles all inquiries for assistance through The Salvation Army of Missoula Social Services. Oversees the disbursement of financial and material assistance given. Provides basic problem‑solving casework and client referral. Creates all paperwork and maintains records of cases/clients. Works with other Social Service agencies to develop inter‑agency relationships working within the guidelines of The Salvation Army. Responsible for ordering, disbursing, and maintaining food inventories from other agencies, businesses, and gifts in kind. Provides support to the hygiene center, food program and employment program activity and the volunteers/participants assigned to these areas.

Requirements

• College degree, AA or higher; high school diploma or GED required.
• Minimum of 2 years of experience in a non‑profit setting or a social service‑related field.
• Experience working with Missoula County or similar Social Service agencies; familiar with the Missoula Coordinated Entry System.
• Ability to communicate, interact and work with vulnerable and marginalized populations.
• An understanding of and willingness to abide by The Salvation Army's mission and practices.
• Ability to understand and comply with The Salvation Army policies and procedures.
• Knowledge of community resources and ability to represent The Salvation Army throughout the community. Maintain client confidentiality.
• Must have a valid Montana State Driver's license and the ability to pass TSA MVR check and in‑house driving test.
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check.
• Basic computer knowledge: Excel, Word, PowerPoint, and ability to navigate database applications and use new software programs with basic training.
• Detail oriented, self‑starter, and team player.

Administrative Responsibilities 80%

• Answer and/or respond to all telephone calls & emails.
• Interview, screen and make appointments for those seeking assistance.
• Prepare client files and records, making copies of all necessary identification and information regarding client circumstances. Maintain current and accurate computer files and statistical data.
• Keep an accurate record of funding received and disbursed, monitoring the financial status of all Social Service Programs. Complete monthly reports to DHQ and Accounting.
• Order and maintain food supplies, and plan and implement the preparation of food distribution.
• Potential for work‑related driving duties, using the company minivan vehicle.
• Assist with community and seasonal programs, projects, and office tasks when necessary or requested by the Corps Officers.
• Work with and network with Corps staff and other agencies outside The Salvation Army.
• Work independently (and in coordination with Division Headquarters) to develop funding sources and write effective grants for resources to support and expand various programs.
• Responsible for the proper recording, disbursing, and reporting of in‑kind donations.
• Provide support to clients participating in the job skills programs and areas they are assigned to: hygiene center and food service.
• Assist with qualified client families, who meet POH criteria, to receive related case management services. Assist with supporting caseworkers with the POH program and reporting.
• Assist with intake and client assessments such as URICA, Client Sufficiency Matrix and Herth Hope Index.
• Attend divisional trainings as required.
• All other duties as assigned.

Case Management Responsibilities 20%

• Provide basic intake to determine need and eligibility for individuals and families needing assistance or resources. Provide direct material or financial assistance to qualifying clients with respect to food, clothing, shelter, household items, transportation, information & referrals and other possible needs.
• Provide case management for clients with long‑term needs such as housing assistance, utility assistance, and food bank certification.
• Provide referral services for needs that The Salvation Army cannot meet directly.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to use hand to finger, handle or feel objects, tools, or controls.
• Ability to lift 20 lbs. (usually file boxes) repetitively and occasionally an item up to 50 lbs.
• Ability to operate a motor vehicle.
• Ability to travel.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

This job description cannot fully express what will be required of the employee in the fulfillment of his/her duties. Each employee is, therefore, responsible for asking questions, suggesting ideas, and being willing to learn new skills. The Salvation Army reserves the right to revise or change job descriptions and/or duties as the need arises.

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance

Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options

An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans

Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave

The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave

12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation

• Two weeks annually, accruing from day one, for non‑exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays

13 designated holidays + 1 floating holiday per year.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.