Social Services Coordinator

tsainternal; Clive (IA); On-site; USD 50,000 - 53,000; Full time

Job summary

The Salvation Army Capital Area Command is seeking a dedicated Social Services Coordinator to oversee all social services functions, coordinate programs, and ensure compliance with policies and reporting requirements.

This role includes budget development, data management, volunteer coordination, and collaboration with community partners. A bachelor’s degree in social work or related field is preferred, with strong communication, organizational, and driving responsibilities.

Qualifications

• Bachelor’s degree in social work or related field preferred or four years of experience in a related field.
• Ability to develop policies, procedures and evaluate programs.
• Strong communication and organizational skills; ability to work on multiple projects.

Responsibilities

• Coordinate and oversee all Social Services functions.
• Support seasonal and ongoing programs (e.g., Christmas and Angel Tree).
• Oversee pantry program operations at the Command office.
• Coordinate and oversee volunteers.
• Develop and implement Pathway of Hope services.
• Provide direct client services and financial/material assistance.
• Assist with data management including reports and grant reporting.
• Assist with annual budgeting and funding applications.

Skills

Policy development

Program evaluation

Volunteer coordination

Budgeting

Data reporting

Communication skills

Driving

De-escalation

Education

Bachelor’s degree in social work or related field

Four years of experience in a related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

*** Monday- Friday 8:30 A.M.-4:30 P.M., Compensation Range: $50,000-$53,000 Annually***

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:

Coordination and oversight of all Social Services functions being provided from The Salvation Army Capital Area Command.

Essential Duties and Responsibilities:

• Support program development including creating policies, procedures, and evaluation of programs.
• Support seasonal and on–going programs, including Christmas and Angel Tree assistance.
• Oversee pantry program operations at the Command office.
• Support coordination and oversight of volunteers.
• Responsible for development and implementation of the Pathway of Hope to serve individual and family needs.
• Provides direct client services including interviewing and assisting clients with material and financial assistance as needed.
• During times of emergency will aid clients with community resources and material assistance.
• This role will support case managers in the Capital Area Command.
• Responsible for timely data management including month end reports, food bank requests, SIMS data entry, grant reporting, and other reports as directed.
• Assist with the development of annual budget, monitor expenditures and applications to funding sources, and authorizes and payments for Social Services Department.
• Attend and participate in intra-agency meetings monthly.
• Network with local social service agencies to spread awareness of programs and assistance offered at The Salvation Army.
• Secure and maintain all certifications for social service programs and staff in the Capital Area Command.
• This role may be required to work hours outside of normal work hours to include evenings, weekends, and holidays.
• Driving is an essential function of the position.
• All other related duties as assigned.

Supervisory Responsibilities

Direct reports

Lead Case Manager, Case Manager

Education and/or Experience

Bachelor’s degree in social work or related field preferred. Or four years of experience in a related field.

Qualifications

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Conflict resolution and de-escalation skills necessary for position
• Intermediate skills in Microsoft software to include Word, Excel, PowerPoint, and Access. The ability to access payroll, timekeeping, and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, attention to detail and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.

Other Qualifications

Must pass all applicable background checks. Must possess a valid driver’s license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations

Successful completion of The Salvation Army Case Manager certification within 90 days of hire.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions

The job environment is primarily in an office. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission

The Salvation Army is an equal opportunity employer.

Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.