Intake Worker

The Salvation Army USA Central Territory; Omaha (NE); On-site; USD 22,000 - 23,000; Full time

Job summary

The Salvation Army USA Central Territory is hiring for a full-time, Monday–Friday role focused on assessing client needs and delivering emergency assistance. The position requires trauma-informed practices and precise documentation of service interactions.

Responsibilities include interviewing clients, determining eligibility for programs, stocking and organizing the pantry, and coordinating with utility and partner programs.

Qualifications

• Proficient Microsoft Office and data entry.
• Ability to access data systems via web-based platforms.
• Excellent written and spoken communication; strong relationship skills.

Responsibilities

• Interview and assess clients requesting services (food pantry, clothing, disaster aid).
• Determine client needs and provide emergency assistance or referrals.
• Stock food pantry and assist with unloading and sorting deliveries.

Skills

Microsoft Office

Data entry

Communication skills

Attention to detail

Organizational skills

Confidentiality

Problem solving

Education

Two-year associate degree in human services or related field

Tools

Web-based data systems

Job description

*** Full- Time Monday- Friday, Pay Rate: $16.50-$17.00 Per Hour***

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:

Interview and assess clients' request needs and administer service. Willing to utilize trauma informed practices.

Essential Duties and Responsibilities:

• Complete interview for clients requesting services, i.e. food pantry, clothing, disaster assistance.
• Determine clients' needs and provide emergency material assistance and/or referral, if applicable.
• Consistently stock supply for the food pantry and participate in unloading, sorting and storing deliveries from the Foodbank and other seasonal services as directed.
• Assess and refer eligible clients with children to the Pathway of Hope program.
• Screen applicant, book appointment and complete interview for client requesting assistance with Black Hills Energy, Omaha Public Power District and Metropolitan Utilities District.
• Complete case files and paperwork within 24 hours and complete daily stats for each client receiving services.
• Compile and tally accurate monthly reports and submit to program coordinator for completion.
• Enter accurate data regarding clients receiving assistance in Service Point in a timely manner.
• Assist with preparation and application process for Christmas Bureau including applications, data entry, or special services.
• Assist with preparation, application process, distribution and completion of the back to school program.
• Network with other community organizations and attend meetings to build relationships and make referrals.
• Participate in goal planning and program development and attend all mandatory yearly trainings and additional in-service trainings as applicable.
• Participate in staff meeting and Performance Quality Improvement.
• Participate in community events that benefit the MASS program, i.e. run/walk, Post Office food drive, Girl Scout food drive, etc.
• Assist with keeping the pantry and hallway areas neat and clean.
• Driving is a requirement of the position,
• All other duties as assigned.

Supervisory Responsibilities:

None

Education and/or Experience:

Two-year associate degree in human services or related field, preferred and one-year related work experience required.

Qualifications:

• Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
• Advanced Microsoft Suite skills and the ability to access data systems via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
• Excellent communication skills both written and spoken, and ability to maintain effective working relationships.
• Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
• Demonstrated ability to handle confidential matters.
• Excellent organizational skills and attention to details.
• Strong independent judgement along with creative problem-solving skills.

Other Qualifications:

Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Certificates, Licences, Registrations:

None

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will require the ability to lift and/or move more than 25 pounds occasionally.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job - an office environment and while performing the duties of this job, the noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission