Social Services Coordinator

Ches Penn; Chester (Delaware County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision

100% Employer Paid Life and LTD

Generous Paid Leave

Tuition Reimbursement

401(k) and Roth IRA

Employee Assistance Program

Job summary

ChesPenn is a network of community health centers in Delaware County seeking a Social Services Counselor to help patients overcome socioeconomic barriers and coordinate access to community resources to support health and wellness goals. You will advocate for patients, document interactions, and collaborate with a multidisciplinary team to ensure timely referrals, confidentiality, and engagement in care.

This is a full-time role with a strong community focus.

Qualifications

• Associate degree in social services or related field; bachelor's preferred.
• Minimum two years in social services or related field.
• Strong communication skills and ability to work in a team.
• Spanish language ability is a plus.

Responsibilities

• Provide individual and family counseling and referrals to improve functioning.
• Advocate to help obtain necessary services for patients.
• Collaborate with Community Health Educator to address unmet community needs.
• Facilitate mutual referrals with community agencies.
• Document contacts and referrals per standards and timelines.
• Maintain patient confidentiality and professional conduct.
• Perform duties as directed by supervisor and keep reports up to date.
• Maintain statistical data for reporting requirements.
• Track appointment adherence for care-managed patients and document outcomes.
• Prepare reports and audits as requested.

Skills

Community resources knowledge

Verbal communication

Written communication

Teamwork

Confidentiality

Spanish language

Education

Associate degree in social services

Bachelor’s degree a plus

Job description

About Us:

ChesPenn is a network of community health centers in Delaware County. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Position Summary:

Assists the patients of the organization to overcome socioeconomic barriers to achieve their health and wellness goals.Ensures access to quality healthcare for all individuals by facilitating access to community resources, referral services and life skill education for patients and their support systems.

Qualifications:

Education:

• Associatedegree in social services,Bachelor’sdegree a plus

Years ofExperience:

• Two (2) or more years in social services or related field

Knowledge,SkillsandAbilities:

• Knowledge of community resources relevant to social detriments of health
• Strong verbal communication skills, including excellent active listening skills
• Excellent written communication skills
• Ability to work harmoniously as part of a health care team
• Ability to meet approved minimal physical and medical standards
• Fluency in Spanish is a plus

Scope of Responsibilities:

• Provide individual and family supportive counseling and referral to help improve personal and social functioning and resolve emotional and psychological problems
• Provide advocacyassistancein obtaining necessary services
• Partners with the Community Health Educator and other agency representatives toidentifyand work to address unmet community needs
• Partner with community agencies tofacilitatemutual referrals.
• Provide documentationin a timely manneraccording to department standards
• Model skillful, supportive, strengths-based interactions with patients and co-workers
• Maintain confidentiality of information about patients and their families
• Perform other duties as directed by supervisor
• Document all patient contacts, case updates, and referrals according to established protocol and standards
• Maintain statistical data necessary for reporting requirements
• Track appointment compliance for care-managed patients who have missed appointments, and document outcomes
• Prepare reports and audits requested by supervisor

What We Offer:

• Health, Dental, Vision
• 100% Employer Paid Life and LTD Insurance
• Generous Paid Leave (vacation, personal and sick leave)
• Tuition Reimbursement
• 401(k) and Roth IRA Retirement Accounts
• Employee Assistance Program

Physical demands:

• Frequent and prolonged sitting or standing.
• Moderate physical effort

Work environment:

• Primarywork environment is a busy multi-site, multi-cultural ambulatory care setting.There is routine exposure to infectious disease andblood bornepathogens.

ChesPenn is an Equal Opportunity Employer: Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.