Community Health Resource Coordinator II

Union-Community-Care; Pennsylvania; On-site; USD 42,000 - 66,000; Full time

Job summary

Union Community Care is hiring a Community Health Resource Coordinator II in Lancaster, PA. This role uses social work expertise to help patients meet social and behavioral goals, coordinating with medical, dental, and behavioral health teams to manage complex needs.

Responsibilities include applying for public benefits, enrolling in health insurance, and serving as patient advocate across community providers. Fluency in English is required.

Qualifications

• Bachelor’s degree in Social Work, Human Services or related field.
• 3+ years of relevant experience.
• Certified Application Counselor or Navigator, required.
• Must demonstrate effective communication in person and in writing, and ability to work with community organizations, health center staff, and clinicians.
• Ability to document and schedule in the Electronic Health Record.

Responsibilities

• Collaborate with individuals and families to create and supplement care plans based on trust and cultural humility.
• Assist patients with applying for public benefits including Medical Assistance, CHIP, Marketplace and other services.
• Coordinate with medical, dental and behavioral health to serve as a social services case manager.
• Enroll and assist in health insurance enrollment for adults and children.
• Represent Union Community Care at coalition and community meetings and advocate for patients.

Skills

Communication

Collaboration

Documentation

English proficiency

Education

Bachelor’s Degree in Social Work or related field

Tools

Electronic Health Record (EHR)

Job description

Job Details

Job Location: West End - Lancaster, PA 17603

Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

JOB SUMMARY

The Community Health Resource Coordinator II role uses social work or human service expertise to assist patients in meeting social and behavioral self-identified goals. Duties include: applying for and receiving public benefits including: Medical Assistance, CHIP, Marketplace and other support services specific to food, housing, and emergency assistance. The Community Health Resource Coordinator II is responsible for closely coordinating with medical, dental and behavioral health to serve as a social services case manager for vulnerable patients with multiple needs (i.e. addiction disorder, homelessness, new immigrants, mental health needs).

SPECIFIC JOB DUTIES

• Collaborate with individuals and families to create and supplement care plans that are based on trust, healing relationships, cultural humility and an understanding of the impact of social determinants of health.
• Support and promote social assistance for existing and new patients. Social assistance includes but is not limited to:
  • Health insurance for adults and children
  • Medical Services
  • Housing assistance
  • Mental health referrals
  • WIC and food supplementation
  • Job placement
  • Legal services
  • Domestic violence assistance
  • Translation and interpretation of documents
  • Application support for affordable housing and utility assistance
  • Application support for other public benefits including SSI, disability, etc.
  • Services for seniors and vulnerable adults
• Enroll adults, children and families in health insurance – both public and private.
• Conduct outreach and enrollment activities to promote health insurance for children, adults and families.
• Provide services in the language that is most comfortable for the patient/consumer.
• Serve as an advocate between the patient and other community providers who offer services.
• Learn and share best practices for providing services, resources, and coverage for patients/consumers. Share this information with other Community Health Resource Coordinators and organization-wide.
• Represent Union Community Care in coalition meetings, community meetings or in public venues.
• Serve as social assistance case manager meeting with families on a frequent basis to help eliminate barriers and strategize next steps for achieving their goals.
• Document referrals, social services and patient communication in the Electronic Health Record.
• Process referrals and documents on behalf of patients to ensure they receive the care and services required in a timely manner.
• Serve as an active member of Union Community Care medical and dental teams to coordinate social assistance/social services referrals and close the loop with care teams to ensure integrated care with the patient at the center.
• Identify and develop relationships with local for- and non-profit organizations that can potentially make referrals to Union Community Care.
• Performs other work-related duties as assigned.

POSITION REQUIREMENTS

• Education Required: Bachelor’s Degree in Social Work, Human Services or related field
• 3 or more years of relevant experience.
• Certified Application Counselor or Navigator, required
• Skills Needed: must demonstrate an ability to communicate effectively in person and in writing and work collaboratively with community organization representatives, health center staff, and Clinicians.
• Ability to effectively document and schedule in the Electronic Health Record.
• Must be able to accept tasks and assignments directly from Clinicians and execute with a high degree of reliability and quality.
• Ability to work occasional evenings or weekends, as required
• Ability to engage effectively at outreach events in the community.
• English proficiency required

ESSENTIAL FUNCTIONS

In order to fulfill the requirements of this position, duties 1-14 are considered essential functions of the job.

ORGANIZATIONAL INVOLVEMENT

This position is required to participate in mandatory all staff meetings, team meetings and trainings.