(SOCIAL SERVICES) Community Social Services Technician (Part-Time)

Sampson County; Clinton (NC); On-site; USD 14,000 - 21,000; Part time

Job summary

Sampson County is seeking a Community Social Services Technician to provide clerical and paraprofessional support for Adult and Children's Services. The role includes serving as a primary contact for clients, gathering information, directing clients to resources, and maintaining records with confidentiality.

Responsibilities extend to scheduling, mail and electronic file management, transportation assistance for court and medical visits, outreach, and collaboration with local service providers.

Qualifications

• Two years of experience performing similar administrative, customer service, or community placement tasks; or graduation from a two-year associate degree program with internship.
• Bilingual skills and/or DSS experience may be preferred.
• Ability to manage records, scheduling, and client intake with professionalism.

Responsibilities

• Provide clerical, administrative, and paraprofessional support to Adult and Children's Services staff.
• Serve as a primary point of contact for clients and direct them to appropriate programs and staff.
• Maintain records and process documentation; schedule appointments; manage mail and electronic files.
• Provide transportation assistance to clients for court, medical appointments, school, and foster placements.
• Support community outreach, coordinate with local service providers, and assist with special projects.

Skills

Office procedures

Customer service

Record keeping

Communication

Confidentiality

Computer systems

Education

Two-year associate degree or equivalent internship

Tools

Office software

Job description

GRADE:62

SALARY: $16.47 hourly / 16-24 hours a week

DESCRIPTION OF WORK: The Community Social Services Technician provides comprehensive clerical, administrative, and paraprofessional support to Adult and Children's Services staff to ensure efficient and effective service delivery. Responsibilities include serving as a primary point of contact for clients, gathering information, directing clients to appropriate programs and staff, maintaining records, processing documentation, scheduling appointments, managing mail and electronic files, and providing transportation assistance for clients to court, medical appointments, visitations, schools, foster placements, and other community resources. The position also supports community outreach efforts, coordinates with local service providers, and assists with special projects and agency operations as needed.

KNOWLEDGE, SKILLS & ABILITIES: Significant knowledge of office procedures, customer service practices, and program support functions. Ability to communicate effectively with clients, staff, and community partners; maintain accurate records; organize and prioritize work; compose and proofread correspondence; maintain confidentiality; and use computer systems and office technology. Ability to learn and apply agency policies, procedures, and program requirements, while providing courteous and professional service in a fast-paced environment.

MINIMUM EDUCATION AND EXPERIENCE: Demonstrated possession of the knowledge, skills, and abilities gained through two years of experience performing similar instructional, administrative, customer service, or community placement tasks; or graduation from a two-year associate degree program designed to prepare support personnel for human services agencies, including a six-month practice/internship in a similar setting (one year of experience may be substituted for the practice requirement).

PREFERENCE MAY BE GIVEN TO THOSE WITH BI-LINGUAL SKILLS AND/OR DSS EXPERIENCE.

Applicants may qualify for a work against appointment with a certain degree of education and experience.

Application deadline is: Open Until Filled

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

All offers of employment are conditional pending candidate undergoing pre-employment Alcohol & Drug testing and producing satisfactory test results.